SKU IQ for TikTok Shop or POS

Thank you so much for the amazing review! We're thrilled to hear SKU IQ has been working flawlessly for your Clover and Shopify integration. We know how frustrating it can be trying multiple solutions that don't deliver, so it means a lot to hear that SKU IQ has been able to keep your inventory and products synced reliably.

We also truly appreciate your kind words about our support team. Helping our customers work through questions and technical issues is a big part of what we do, and we're always happy to assist however we can.

Thanks again for your support and for being part of the SKU IQ community!

We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ.

After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved.

That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly.

Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at support@skuiq.com so we can work together to get your inventory syncing accurately.

Thank you for sharing your experience. We hope to regain your trust.

UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.

We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support.

Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow.

We also issued a full refund and extended a free year of service to make up for the inconvenience.

We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements.

We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.