SKU IQ for TikTok Shop or POS

Thank you so much for the amazing review! We're thrilled to hear SKU IQ has been working flawlessly for your Clover and Shopify integration. We know how frustrating it can be trying multiple solutions that don't deliver, so it means a lot to hear that SKU IQ has been able to keep your inventory and products synced reliably.

We also truly appreciate your kind words about our support team. Helping our customers work through questions and technical issues is a big part of what we do, and we're always happy to assist however we can.

Thanks again for your support and for being part of the SKU IQ community!

We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ.

After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved.

That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly.

Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at support@skuiq.com so we can work together to get your inventory syncing accurately.

Thank you for sharing your experience. We hope to regain your trust.

UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.

We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.

We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.

Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.