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App didn't work well. There are much better options that cost a lot less. Customer service is terrible, and they will not work with you to resolve things which cost us a lot of money.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.
We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.
We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.
Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.
At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that SKU IQ has been helpful in managing your orders and keeping your inventory accurate. It’s great to know our support team was able to assist you in resolving the initial issue and getting everything running smoothly.
Your recommendation means the world to us, especially coming from a valued user like yourself. If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for being part of the SKU IQ family!
While the concept behind this tool is promising, its execution leaves much to be desired. The sync functionality can unexpectedly alter your pricing without your knowledge, creating a significant risk of losses. After reaching out to their support team, I initially received a response, but their "engineering team" has since vanished. It's been three weeks with no updates, no fixes—nothing.
If they can address these issues and streamline their operations, this could become a valuable resource. However, as it stands, using this tool adds unnecessary risk to your platform.
Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business.
To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies.
Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify.
We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.
At first was great. Then we had to call and they had to “push” to get items synced. Now they don’t reply. Bad customer service.
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns. Our support team made several attempts to resolve the issue, including providing solutions and offering assistance to sync your items. However, we understand that the proposed solutions did not fully meet your expectations. Many times in the complex environment of connected retail, some solutions require effort from the user as well as the support agent to bring about a resolution. While we wish everything could be automatic - and we are working towards making that happen as much as possible - that was not the case in your situation.
We take pride in being responsive and working closely with our users to resolve challenges, and we regret that our efforts in this case were not satisfactory. Your feedback is important to us, and we’re actively working to improve both our application processes and the overall customer experience to prevent similar frustrations in the future.
Thank you for giving us the opportunity to learn and improve.
They Charged me 89. through shopifiy after I canceled before the trial date. Chagred another 45 on there website. NO one is avaible to help. Zero customer support.
Dont waste your time. Find another company. I will be disputing these charges.
Thank you for sharing your feedback. We strive to provide excellent service and appreciate the opportunity to address your concerns directly.
To clarify for other readers:
Billing: You signed up and were charged both through Shopify and directly through our website due to overlapping sign-ups. This is not our standard process and occurred because of multiple account setups. While this was an oversight, we were happy to resolve it promptly once we became aware of the issue. Unfortunately, we were not notified about this until this review was posted. We also extended an offer to provide a refund that went beyond our standard policy to resolve the matter amicably.
Cancellation: Your subscription was canceled immediately upon your request, and no further charges were applied after the initial billing.
Customer Support: While our live support hours are currently limited, our team responded to your inquiries during standard business hours. We understand that this didn’t meet your expectations, and for that, we sincerely apologize.
We value all feedback as it helps us improve, but we kindly ask that reviews reflect accurate information so we can better serve all customers. Resolving issues is always our goal, and we remain open to working with you.
Thank you for trying SKU IQ, and we wish you all the best.
Great app. I had a complex problem to solve but one of their customer service representatives (her name is Teshanie) did a great job helping me to solve it and also has shown a lot of patience because it was one of those problems where you don't really know what to do but we were working together to solve and it has been solved successfully. I would recommend. The app saves a lot of work too and as we know time is money.
Thank you so much for your positive review! We're delighted to hear that you find SKU IQ to be a great app that saves you time and effort.
It's wonderful to know that Teshanie was able to assist you with your complex problem and that her patience and dedication helped resolve the issue successfully. We pride ourselves on providing excellent customer service and support, and your feedback is truly appreciated.
I was able to sync my Shopify products right away and their customer service is amazing. Any time I've had a question or concern, they replied right away with every intention to help me solve my issue. Very satisfied with this app.
Thank you so much for your wonderful review! We're thrilled to hear that you were able to sync your Shopify products seamlessly and that our customer service team has been there for you whenever you needed help. Your satisfaction is our top priority, and it's great to know we're hitting the mark. If you ever have more questions or need further assistance, we're just a message away!
This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!
Thank you for your feedback! We're glad to hear that SKU IQ is proving to be a valuable asset to your business. We understand that getting started can sometimes be a bit challenging, and we appreciate your patience in working through the setup.
We're thrilled that Teshanie was able to assist you promptly and effectively. Our support team is always here to help ensure everything runs smoothly for you.
EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't.
Look elsewhere.
ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic.
TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.
Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback.
Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!
I absolutely love this App. We were able to seamlessly connect our online orders which helped us automate our Shopify store. I cant recommend them enough. Very helpful.
Thank you so much for your fantastic review! We're thrilled to hear that you love SKU IQ and that it has helped you seamlessly connect and automate your Shopify store. Your recommendation means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!