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Saved me so much time and headache!
Getting Clover and Shopify synced up can feel intimidating and not to mention, overwhelming, but Belza or Marjorie at SKU IQ made it a breeze. She went out of her way to assist with unlinking, re-linking, and even did the bulk linking so all my products synced smoothly in the end. Super attentive, knowledgeable, and helpful support! Thank you Belza! :)
I've been using SKUIQ with Clover POS and Shopify Ecommerce to keep my inventory and products synchronized between the two platforms. SKU IQ is a great product, and it works flawlessly to solve this problem. I had tried several other platforms that claimed to do this, but SKU IQ DOES do this, and they do it well. When I've had any technical issues the team does a great job at helping me work through those issues, even when it's been something I may not have understood correctly. :)
Thank you so much for the amazing review! We're thrilled to hear SKU IQ has been working flawlessly for your Clover and Shopify integration. We know how frustrating it can be trying multiple solutions that don't deliver, so it means a lot to hear that SKU IQ has been able to keep your inventory and products synced reliably.
We also truly appreciate your kind words about our support team. Helping our customers work through questions and technical issues is a big part of what we do, and we're always happy to assist however we can.
Thanks again for your support and for being part of the SKU IQ community!
By far the worst app we have installed. We use two separate operating systems (Clover and Shopify) and are experiencing nothing but nightmares with inventory. SKU IQ keeps disconnecting and can only be manually reconnected by their staff. Additionally, during the sync of inventory, they are adding items back into inventory causing the quantities to be incorrect. The time we've spent attempting to correct this issue is outrageous! It's been about 6 months of paying $159 with no solutions. They want us to wipe out the system and start over BUT running two systems, this is NOT AN OPTION! I cannot wait to get far away from SKU IQ!
We’re very sorry to hear about your frustrations and absolutely understand how disruptive this must have been for your business. According to our records, the repeated Clover disconnections you experienced earlier this year were caused by a rare authentication token issue. That issue was resolved in June, and from what we can see, your Clover connection has remained stable since then without further disruption.
We also want to clarify that SKU IQ does not add new items to your inventory. It syncs existing data between Clover and Shopify, and when the connection was unstable, some quantities may have appeared inaccurate. Based on our records, this behavior has not recurred since the token issue was fixed. If you are still experiencing quantity issues please let us know immediately!
Since we haven’t received any new support requests from you since the ticket in June, we’ve assumed things have been running smoothly. If you are still experiencing disconnections or inventory discrepancies, we absolutely want to know so we can help. Our team will be reaching out urgently to confirm that everything is working properly and to better understand your concerns.
We sincerely value your feedback and would like the chance to make sure SKU IQ is delivering the stability and value you expect.
Skuiq is completely inreliable and has been causing my inventory quantities to be wrong since beggining of the year. They claim to have fixed the issue each time, but it keeps happening over and over again. After Shopify purchase, instead of reducing my inventory , the app adds stock back in. This forced me to cancel 5 orders in just one day, I have mad customers and my inventory is a total mess. Their support gives nothing but stupid excuses and no real solutions. Every time they blame someting else. Honestly. I'm done with this app and will be looking for a different trustworthy alternative.
We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ.
After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved.
That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly.
Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at support@skuiq.com so we can work together to get your inventory syncing accurately.
Thank you for sharing your experience. We hope to regain your trust.
UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.
Stay far away from this APP. They have ruined my inventory and have the worst customer service. I had used this app for over 8 years and their app started caused glitches in my inventory and they provided no help to resolve the issue. Their solution was to re-enter my 20,000 skus... right... I spent countless hours and dollars hiring a third party to fix this and they kept changing everything so we could not fix the issue. They are very shady. I would not trust them. I cancelled my memership after 2 months of dealing with this and they would not offer a refund for the year and it was only the third month of they year. These are the worst people I have ever dealt with in my life.
Update: Yes fortunately, after I wrote this review we were issued a refund after i did a dispute with my credit card. Support and a call was provided after I submitted this review. However, I went months without and support… I have not been able to get any solutions and more issues are popping up. Unfortunately, solutions are provided too late ( after the fact) and there is no guidance to prevent the issues. The feedback is always “going forward” . I have so many issues that need to be resolved that will take me so many hours and new issues keep arising.
Once we get a solutions for an issue, we fix as per your instructions and then new issues arise. It’s pretty crazy that you don’t have insight into this before instructing me on the fix.
I am happy to update the review however, no positive solutions have been implemented and more work and issues have raised.
We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support.
Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow.
We also issued a full refund and extended a free year of service to make up for the inconvenience.
We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements.
We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.
So far so good. Just started using SKUIQ. After comparing other integrations software, SKUIQ was chosen as it allowed products to be created on either Shopify or Lightspeed. Other platforms had a master location. This didn't suit my needs. Had a few challenges during setup and the support crew have been great. I bit tricky due to our time zone difference but getting on top of things now.
Thank you for choosing SKU IQ! We're glad our flexible product creation options met your needs. We understand that setup can sometimes be a challenge, and we appreciate your patience—our support team is always here to help. If there's anything else we can do to make your experience even better, don’t hesitate to reach out. Welcome aboard!
While the concept behind this tool is promising, its execution leaves much to be desired. The sync functionality can unexpectedly alter your pricing without your knowledge, creating a significant risk of losses. After reaching out to their support team, I initially received a response, but their "engineering team" has since vanished. It's been three weeks with no updates, no fixes—nothing.
If they can address these issues and streamline their operations, this could become a valuable resource. However, as it stands, using this tool adds unnecessary risk to your platform.
Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business.
To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies.
Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify.
We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.
At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that SKU IQ has been helpful in managing your orders and keeping your inventory accurate. It’s great to know our support team was able to assist you in resolving the initial issue and getting everything running smoothly.
Your recommendation means the world to us, especially coming from a valued user like yourself. If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for being part of the SKU IQ family!
EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't.
Look elsewhere.
ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic.
TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.
Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback.
Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!
When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our aim is always to provide accurate information and reliable support to our customers.
We understand your frustration regarding the multi-location support issue. Our records indicate that you successfully used SKU IQ for eight months and pushed over 100 items across platforms during that time. When you brought your concerns to our attention last month, we promptly investigated and issued a refund as a courtesy. We did our best to address your concerns and consider the matter resolved.
We genuinely appreciate your feedback and will use it to improve our communication and services in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out to our team privately at support@skuiq.com.
