Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and TikTok Shop, enabling efficient order and inventory management. It's particularly useful for businesses with large inventories, automating product addition to TikTok Shop. The app's user-friendly interface, easy setup, and instructional videos are also valued. Customer service is praised for its promptness and helpfulness, often providing useful tips to optimize TikTok shops. Merchants have reported a positive impact on sales due to efficient inventory management and expanded audience reach. Real-time inventory syncing and bulk product upload features are also highly valued.

August 17, 2023

I like this app so far. It was very easy to set up. I recommend watching the instructional video provided by SKU IQ. I run into an issue on my end I couldn't figure our and their tech support walked me through it patiently. That's really important to me with any app I work with. I give them 10 plus stars on their tech support. I'm really happy with my TikTok shop set up so far. I will be holding on to this app.

The Bridges Design Studio
United States
8 months using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you're having a great experience with SKU IQ! We take pride in offering helpful resources and excellent tech support. Thank you for the high praise, and we're excited to have you continue using our app for your TikTok shop!

June 27, 2023

So far so good, I had a hiccup yesterday when I first tried to install it (because of their dashboard going down) so I freaked out and uninstalled it then tried again today and got on support and in about 20 minutes all of my products were in and I was rolling! Support was super helpful, and I will note, I have tried about 3 others so far and had nothing but issues and LOTS of time wasted, so this was wonderful end result for me.

Handmade Naturals Inc
United States
7 months using the app
o2oCommerce Inc. replied August 6, 2023

Thank you for sharing your experience with our app! We're sorry to hear about the hiccup you encountered during the initial installation due to our dashboard being down. We apologize for any inconvenience this may have caused.

However, we're thrilled to know that our support team was able to assist you effectively and get everything up and running smoothly within 20 minutes. Delivering timely and helpful support is one of our top priorities, and we're glad we could make your experience better.

It's fantastic to hear that you find our app to be a wonderful end result for your needs, especially after trying out several others that didn't meet your expectations. We designed our app with user satisfaction in mind, and your positive feedback motivates us to keep improving.

December 22, 2023

Makes uploading products to TikTok easy and non complicated

Leo's Treasure Box
United States
About 22 hours using the app
o2oCommerce Inc. replied January 22, 2024

Thank you for your positive feedback! We're delighted to hear that our platform has made uploading products to TikTok a seamless experience for you. If you have any further questions or suggestions, feel free to reach out. We appreciate your support!

January 25, 2024

easy to sync the data between platforms

Zestque
United States
About 2 hours using the app
o2oCommerce Inc. replied February 16, 2024

Thank you for your feedback! We're delighted to hear that you find SKU IQ easy to use for syncing data between platforms. Simplifying the process for our users is a top priority for us. If you have any further questions or suggestions, feel free to reach out. Happy syncing

July 18, 2023

HUGE Time saver!! Easy to set up and use. Love that there are walk through steps on how to get everything completed. Had to reach out to chat support for help on something I could not figure out myself, Teshanie was very professional and answered my questions and resolved my issue within minutes.

Peach & Lavender Boutique
United States
6 months using the app
o2oCommerce Inc. replied August 6, 2023

Thank you for your fantastic review! We're thrilled to hear that our app has been a huge time saver for you and that you find it easy to set up and use. We designed it with user-friendliness in mind, so it's delightful to know that it's meeting your expectations.

Our team takes pride in providing comprehensive walk-through steps to ensure a smooth experience, and we're glad you appreciate them.

September 13, 2023

SKU IQ has been great! I started using another app and couldn’t get it to work. I downloaded SKU IQ and it was so easy to get started and all of my products linked up! Took so much time off my hands. 10/10 recommend!!

LifeLineWear
United States
8 months using the app
o2oCommerce Inc. replied October 2, 2023

Thank you for your glowing review of SKU IQ! We're thrilled to hear that you found our platform to be a game-changer for your business.

It's always frustrating when you encounter issues with other apps, and we're glad you gave SKU IQ a try. We designed our platform to be user-friendly and efficient, and we're delighted that you found it easy to get started and link all of your products hassle-free. Saving you time and simplifying your e-commerce operations is what we aim for!

Your 10/10 recommendation means the world to us, and we truly appreciate your support. If you ever need assistance, have questions, or want to explore more features of SKU IQ, please don't hesitate to reach out. We're here to help you succeed.

August 21, 2023

So far it has been a great experience I had tried so hard to make it work on my own but wasn't able to upload my TikTok products until I got the orientation call it was beyond amazing/I wish I could recall the person that helped me he was so knowledgeable I will recommend the Sku app to anyone.

Prosperamama
United States
4 months using the app
o2oCommerce Inc. replied September 1, 2023

We're delighted to hear about your positive experience with SKU IQ! Our team is dedicated to helping users like you succeed, and we're glad the orientation call made a significant difference. Thank you for your recommendation!

December 4, 2023

Great Customer Service

aMaizing BookBee
United States
About 1 month using the app
o2oCommerce Inc. replied December 15, 2023

Thank you for taking the time to share your experience! We're delighted to hear that you've had a positive encounter with our customer service team. It's fantastic that you found our support to be great. We're committed to providing excellent service, and we're here to assist you throughout your journey with SKU IQ. If you have any questions, suggestions, or need further assistance, please feel free to reach out.

November 3, 2023

I installed this a while back when Tik Tok Shop was new. I've sent over 10 emails to get support because this app messed up my Tik Tok shop and I am no longer able to edit nor add new products. I am writing this review and hope they will see this to reach out. I am beyond frustrated that they don't respond to any support emails. If you don't your shop to be messed up I would not install this app.

Designs By Wildside
United States
6 days using the app
o2oCommerce Inc. replied November 6, 2023

We appreciate you taking the time to share your experience with SKU IQ, and we genuinely value your feedback. It's essential for us to address your concerns and clarify the situation.

First and foremost, we want to acknowledge the difficulties you've encountered with your TikTok Shop, and we understand your frustration. We've thoroughly investigated your case, and it appears that the challenges you're facing may not be directly related to SKU IQ. During a recent interaction with our team, we noticed that you have a pre-existing connector app installed, which is likely the first-party TikTok/Shopify integration. This integration could be the root cause of your issues, particularly the inability to edit or add new products.

To assist you in resolving these problems, we would like to work closely with you to remove or uninstall the first-party TikTok/Shopify app, which may be causing conflicts in managing your shop. Our team had a call with you on Friday, but upon reviewing the call it sounds like our agent did not recognize the issue to be the first-party app. We tried to call again this morning and received no response, so we will be following up via email with a meeting invite in order to continue to assist.

Our primary aim is to ensure that your experience with SKU IQ is smooth and productive. Even if the issues are not directly linked to our application, we are dedicated to assisting you in regaining control of your TikTok Shop and addressing any challenges you've faced.

Your feedback is invaluable, and we are committed to providing top-notch support. Please watch for an email from us outlining the next steps and guiding you through the process of resolving your issues.

Thank you for sharing your concerns, and we look forward to working with you to overcome the difficulties you've encountered.

September 22, 2023

I've used a few 3rd party apps to connect Shopify to X marketplace, and SkuCommerce was super easy! The trickier part is on the tiktok seller side - there are bugs with updating ingredients and whatnot. SkuCommerce side was clean and simple though, and their support team was all over any questions. Give them a shot!

Health-Ade
United States
2 months using the app
o2oCommerce Inc. replied October 2, 2023

Thank you so much for taking the time to share your feedback on your experience with SKU IQ. We truly appreciate your kind words and are delighted to hear that you found our platform easy to use and that our support team was able to assist you effectively.

We understand that integrating with different marketplaces can sometimes come with its own set of challenges, and we're thrilled to hear that you found SKU IQ to be clean and simple on our end. We take pride in offering a seamless and user-friendly experience for our customers.