Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and TikTok Shop, enabling efficient order and inventory management. It's particularly useful for businesses with large inventories, automating product addition to TikTok Shop. The app's user-friendly interface, easy setup, and instructional videos are also valued. Customer service is praised for its promptness and helpfulness, often providing useful tips to optimize TikTok shops. Merchants have reported a positive impact on sales due to efficient inventory management and expanded audience reach. Real-time inventory syncing and bulk product upload features are also highly valued.

Edited September 1, 2023

Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it.

Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.

Riftgate
United States
4 months using the app
o2oCommerce Inc. replied September 1, 2023

We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.

June 26, 2023

Easy to set up. There is a product limit on the trial, but the lower option gives you the ability to try it out. I love not having to add products individually.

ringsbymars
United States
9 months using the app
o2oCommerce Inc. replied September 1, 2023

We're glad to hear that setting up SKU IQ was easy for you! We understand the importance of offering trial options to help users explore our features. We appreciate your feedback and are delighted that you find the bulk product addition feature helpful. If you have any more questions or need further assistance, please don't hesitate to reach out!

August 18, 2022

My experience with SKU IQ has been wonderful! The platform works pretty well and it's easy to use. But the best part is their customer service. I spoke with Jorge and he didn't stop until he found the problem and resolved it. I strongly recommend the platform

MVT Store
United States
10 months using the app
o2oCommerce Inc. replied August 19, 2022

Thank you for sharing your feedback with us, we are so happy to hear that you had a great experience with our team!

August 15, 2023

SKU IQ made connecting our Shopify product feed to TikTok easy and efficient. The interface allows us to monitor performance and synching at a snapshot or in more detail if needed.

EM Cosmetics
United States
5 months using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that SKU IQ made connecting your Shopify product feed to TikTok easy and efficient! It's great to know that our interface provides you with the flexibility to monitor performance and synchronization effectively. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!

June 13, 2023

I had an outstanding customer service experience today at SKU IQ, all thanks to Teshanie. Her exceptional assistance and dedication made the entire process seamless and hassle-free. I was thoroughly impressed by her willingness to go above and beyond to help me resolve my issues and get my TikTok shop up and running in no time.

From the moment I reached out to SKU IQ, Teshanie made me feel valued as a customer. She was incredibly knowledgeable about the platform and guided me through each step with expertise. Her patience and clear communication style were instrumental in helping me understand the intricacies of setting up my shop.

What truly stood out was Teshanie's willingness to invest additional effort to ensure my success. She proactively offered useful tips and insights to optimize my TikTok shop, which went beyond my expectations. Her attention to detail and genuine enthusiasm to assist me were truly commendable.

Throughout the process, Teshanie remained patient, understanding, and supportive. She addressed all my queries promptly and professionally, making me feel heard and valued as a customer. Her dedication to providing outstanding customer service is truly a testament to her exceptional skills and commitment.

Thanks to Teshanie's efforts, my TikTok shop was up and running smoothly in no time. I am extremely grateful for her support, and it has been an absolute pleasure working with her. Her exceptional customer service has left a lasting impression on me, and I would highly recommend her and SKU IQ to anyone in need of reliable e-commerce solutions.

In conclusion, my experience with Teshanie at SKU IQ was nothing short of exceptional. She exceeded my expectations by providing exemplary customer service, offering valuable insights, and resolving my issues promptly. Teshanie's dedication and expertise truly made the entire process a breeze. Thank you, Teshanie, for your outstanding support!

AshleyMarie.co
United States
9 months using the app
o2oCommerce Inc. replied June 20, 2023

Thank you for your incredible feedback and for taking the time to share your outstanding customer service experience with Teshanie at SKU IQ. We're absolutely thrilled to hear about the exceptional assistance she provided and how she made the entire process seamless and hassle-free for you.

Teshanie's dedication to going above and beyond to resolve your issues and get your TikTok shop up and running quickly is truly commendable. We're glad that her expertise, patience, and clear communication style made you feel valued as a customer and helped you understand the intricacies of setting up your shop.

It's wonderful to hear that Teshanie's proactive tips and insights to optimize your TikTok shop exceeded your expectations. We're proud to have such a dedicated team member who genuinely invests in our customers' success.

We're thrilled that Teshanie's efforts resulted in your TikTok shop running smoothly and that you had a positive overall experience. We'll make sure to recognize Teshanie for her exceptional customer service and dedication to your success.

August 15, 2023

Same day install and SKU IQ syncs with Shopify POS that makes DTC fulfilment on TikTok a breeze. We went viral last week and had hundreds of units sold through SKU IQ without an issue!

Buoy
United States
5 months using the app
o2oCommerce Inc. replied September 1, 2023

That's fantastic to hear! It's great that SKU IQ's quick installation and synchronization with Shopify POS have made direct-to-consumer fulfillment on TikTok so easy for you. Congratulations on going viral and processing hundreds of units smoothly through SKU IQ. We're here to support your continued success, so if you ever need assistance or have questions, don't hesitate to reach out. Thanks for sharing your positive experience!

August 21, 2023

So far it has been a great experience I had tried so hard to make it work on my own but wasn't able to upload my TikTok products until I got the orientation call it was beyond amazing/I wish I could recall the person that helped me he was so knowledgeable I will recommend the Sku app to anyone.

Prosperamama
United States
4 months using the app
o2oCommerce Inc. replied September 1, 2023

We're delighted to hear about your positive experience with SKU IQ! Our team is dedicated to helping users like you succeed, and we're glad the orientation call made a significant difference. Thank you for your recommendation!

August 9, 2023

So far, the product does what it needs you to do for connecting your systems together. Support is available when you need them which is great as well. Waiting on a few feature enhancements to arrive to really make this app stand out but overall, it's a lifesaver of a tool in our business.

Fryguy Pins
United States
5 months using the app
o2oCommerce Inc. replied September 1, 2023

Thank you for your feedback! We're thrilled to hear that SKU IQ has been a valuable tool for your business. We appreciate your patience as we work on feature enhancements to make it even better. Our support team is here whenever you need assistance.

July 18, 2023

HUGE Time saver!! Easy to set up and use. Love that there are walk through steps on how to get everything completed. Had to reach out to chat support for help on something I could not figure out myself, Teshanie was very professional and answered my questions and resolved my issue within minutes.

Peach & Lavender Boutique
United States
6 months using the app
o2oCommerce Inc. replied August 6, 2023

Thank you for your fantastic review! We're thrilled to hear that our app has been a huge time saver for you and that you find it easy to set up and use. We designed it with user-friendliness in mind, so it's delightful to know that it's meeting your expectations.

Our team takes pride in providing comprehensive walk-through steps to ensure a smooth experience, and we're glad you appreciate them.

April 8, 2022

I run a store with 1000s of products. This app has really helped me. I am using Shopify and I am synching it with the Square register. I have received good customer support. I highly recommend it.

Agricola Street Books
Canada
9 months using the app
o2oCommerce Inc. replied April 15, 2022

This is great to hear! We aim to provide best-in-class customer support and are so happy to hear that SKU IQ is working well for your business! Thanks for taking the time to leave us your feedback, it means the world to us!