Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and TikTok Shop, enabling efficient order and inventory management. It's particularly useful for businesses with large inventories, automating product addition to TikTok Shop. The app's user-friendly interface, easy setup, and instructional videos are also valued. Customer service is praised for its promptness and helpfulness, often providing useful tips to optimize TikTok shops. Merchants have reported a positive impact on sales due to efficient inventory management and expanded audience reach. Real-time inventory syncing and bulk product upload features are also highly valued.

August 22, 2023

I LOVE it! The customer service was the BOMB! I was having an issue with my products loading and it was quickly resolved with a customer service representative. Would definitely recommed!

Mood Junky
United States
About 19 hours using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you LOVE SKU IQ and that our customer service team was able to quickly resolve your issue. Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions. Thank you for your kind words!

August 22, 2023

This is going to be a huge time saver! So glad I don't have to manually add every item. There customer service is so helpful. Would recommend.

Marmeez
United States
About 18 hours using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that SKU IQ is proving to be a time-saving solution for you! Automating the process of adding items is a great benefit, and we're pleased to know that our customer service team has been helpful. Thank you for your recommendation, and we're here to assist you whenever you need us.

July 18, 2023

Having a great experience so far. The app is good but the customer service...straight up best. Highly supportive, they pay attention to each and every detail and make sure your query is completely solved before finally closing the chat. 10/10 would recommend it :)

Body Reapers
United States
About 21 hours using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you're having a great experience with SKU IQ! Our customer service team takes pride in providing top-notch support and ensuring your queries are fully resolved. Thank you for the glowing recommendation, and we're here to assist you whenever you need us!

April 5, 2023

The customer service is top tier! Teshanie was so helpful. Understood what I needed to do, got right to the point and explained everything very thoroughly. She also got everything I needed to have done taken care of! Efficient, knowledgeable and friendly!

Broads & Dad Bods Apparel LLC
United States
About 18 hours using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for taking the time to write such a positive review about SKU IQ's customer service. We're thrilled to hear that we were able to assist you with your needs and provide you with efficient, knowledgeable, and friendly service.

We take great pride in our customer support team and their dedication to providing our customers with the best possible experience. We'll be sure to share your kind words with the team!

September 18, 2023

I love the fact that they have customer service available via chat. I was having trouble syncing my products and they very kindly guided me along the way. Love that they are willing to help. It's a great app to merge both your Shopify and TikTok shop!

NYTAQ
United States
About 1 hour using the app
o2oCommerce Inc. replied October 2, 2023

Thank you for sharing your positive experience with SKU IQ and our customer service. We're thrilled to hear that you love our chat support and that our team was able to assist you in syncing your products seamlessly.

Providing excellent customer service is one of our top priorities, and it's wonderful to know that our team was able to guide you through any challenges you faced. We truly believe in being there for our users and helping them succeed in their e-commerce endeavors.

We're delighted that you find SKU IQ to be a great tool for merging your Shopify and TikTok shops. It's fantastic to see how our platform can simplify the process and make managing your online stores more efficient.

August 5, 2023

At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.

Kanga Care
United States
About 4 hours using the app
o2oCommerce Inc. replied August 6, 2023

We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused.

Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.

September 7, 2023

I'm very excited to be set up with this app. I have so many products and it would have taken me days upon days to get all products uploaded to TikTok. This process was so easy, and the help with the setup was amazing (and free!). I will definitely be upgrading my plan so I can add more to my shop.

Pretty Poppy Boutique
United States
About 1 hour using the app
o2oCommerce Inc. replied October 9, 2023

We're thrilled to hear about your excitement and positive experience with SKU IQ! Making the process of uploading products to TikTok easier and more efficient is exactly what we aim for. We're glad that you found the setup assistance helpful, and we appreciate your enthusiasm. If you decide to upgrade your plan to add more products to your shop, we're here to support you every step of the way. Should you have any questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!

December 16, 2022

Jorge fue muy explicativo y paciente. Excelente servicio al cliente. Aclaró nuestras duda y siempre estuvo muy atento. Gracias.

Sunset Balloons
United States
About 2 hours using the app
o2oCommerce Inc. replied December 16, 2022

Gracias por tus comentarios. ¡Bienvenido a SKU IQ, estamos muy contentos de que estés aquí!

August 4, 2023

The process was pretty simple to follow along. I did hit a little snag along the way (I didn't realize the product took a little while to upload so it didn't show right away) so I reached out to support, and they helped me with the rest. Items are syncing and I am all set to go. Would definitely recommend.

AdeeBee Creations
United States
About 1 hour using the app
o2oCommerce Inc. replied August 6, 2023

Thank you for sharing your experience with our app! We're delighted to hear that you found the process to be simple and easy to follow along. Our goal is to provide a user-friendly experience, and your feedback encourages us to keep refining our app.

We apologize for any confusion you encountered regarding the upload time of your products. We appreciate your patience, and we're glad our support team was able to assist you promptly and ensure everything is set up correctly.

June 30, 2023

Jorge was a tremendous help in connecting SKU IG to my TikTok shop and Shopify, as well as configuring my shipping settings. His professionalism, patience, and assistance were invaluable throughout the entire process. I couldn't have achieved it without his expertise. Thanks for your outstanding support!

Humble & Faithful Co.
United States
15 minutes using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that Jorge provided you with tremendous help in connecting SKU IQ to your TikTok shop and Shopify, as well as configuring your shipping settings. His professionalism and patience are qualities we value in our support team, and we're delighted he could assist you effectively. If you ever need further assistance in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing SKU IQ!