Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient inventory syncing between platforms, notably TikTok Shop. Features such as bulk editing and automatic syncing are praised for their simplicity. The app's performance is generally well-received, with changes in Shopify promptly mirrored. Customer service is recognized for its quick response and expertise. Despite occasional syncing issues and glitches, the support team typically resolves them. The app's pricing is seen as worthwhile for the efficiency it offers, though some merchants desire more flexible options.

September 14, 2023

I reached out to support weeks ago and heard nothing. I’m not going to pay for an app I’m not using and can’t get set up properly so I deleted.

Terra and Self
United States
15 days using the app
o2oCommerce Inc. replied September 15, 2023

Firstly, we'd like to express our regret for the frustration you've encountered during your experience with SKU IQ. We value your feedback, and we take customer satisfaction seriously.

It's unfortunate that we didn't receive your initial support request. We want to ensure that all our users have access to prompt assistance and a smooth onboarding experience. To guarantee effective communication moving forward, we recommend reaching out to our support team via email at support@skuiq.com, which is monitored regularly to address customer inquiries.

Alternatively, you can connect with us via live chat during our business hours. Our team is available to assist you in real-time and can provide immediate help with any issues or questions you may have.

If you ever reconsider using SKU IQ or have any questions in the future, please do not hesitate to get in touch with our support team through the aforementioned channels. We're committed to assisting you to the best of our abilities and ensuring that you have a positive experience with our app.

December 4, 2021

This app hardly works. Images don't sync and customer service is really really SLOW. Do not recommend. Answers to issues take about 15 hours!

Halberstadt’s on Broadway
United States
3 months using the app
o2oCommerce Inc. replied December 4, 2021

Thank you for your feedback, we are sorry to hear that you've had difficulty with SKU IQ. Our team is researching your case and someone will be reaching out soon to make this right!

UPDATE: Our support team has resolved your issue and reached out to have you verify. Thanks for choosing SKU IQ and we hope you have a better experience going forward!