Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and TikTok Shop, enabling efficient order and inventory management. It's particularly useful for businesses with large inventories, automating product addition to TikTok Shop. The app's user-friendly interface, easy setup, and instructional videos are also valued. Customer service is praised for its promptness and helpfulness, often providing useful tips to optimize TikTok shops. Merchants have reported a positive impact on sales due to efficient inventory management and expanded audience reach. Real-time inventory syncing and bulk product upload features are also highly valued.

September 6, 2023

This app helps expand your audience and bring in customers!

Beaute Vault
United States
5 months using the app
o2oCommerce Inc. replied October 2, 2023

Thank you for sharing your positive feedback about SKU IQ. We're thrilled to hear that our app has helped you expand your audience and bring in more customers.

September 18, 2023

So far so good! Very good support.

Fishing4dummies
United States
3 months using the app
o2oCommerce Inc. replied October 2, 2023

We're delighted to hear that you're having a positive experience with SKU IQ, and we greatly appreciate your feedback about our support. Providing excellent support to our users is one of our top priorities, and we're here to assist you every step of the way.

August 17, 2023

I like this app so far. It was very easy to set up. I recommend watching the instructional video provided by SKU IQ. I run into an issue on my end I couldn't figure our and their tech support walked me through it patiently. That's really important to me with any app I work with. I give them 10 plus stars on their tech support. I'm really happy with my TikTok shop set up so far. I will be holding on to this app.

The Bridges Design Studio
United States
8 months using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you're having a great experience with SKU IQ! We take pride in offering helpful resources and excellent tech support. Thank you for the high praise, and we're excited to have you continue using our app for your TikTok shop!

September 12, 2023

This product is a blessing for me and my small business. I recently opened my shop on TikTok and was very confused about linking my accounts to Printify. SKUIQ makes this seamless - and I will continue to use it. The only negative is the monthly fee - $45 is a lot for a user. But, the time saved syncing everything is worth it.

Krystal Wright Designs
United States
4 months using the app
o2oCommerce Inc. replied October 2, 2023

We appreciate your heartfelt feedback about SKU IQ and how it has been a blessing for your small business. It's fantastic to hear that our platform has made linking your accounts to Printify and managing your TikTok shop a seamless experience for you.

We understand your concern about the monthly fee of $45. We strive to provide the best value for our users while ensuring the quality and reliability of our service. The time saved and the convenience gained by using SKU IQ can often outweigh the cost, as you've mentioned. However, we are always evaluating our pricing structure and looking for ways to make our services more accessible to all users.

Thank you for choosing SKU IQ, and we look forward to helping your small business thrive on TikTok and beyond.

September 22, 2023

I've used a few 3rd party apps to connect Shopify to X marketplace, and SkuCommerce was super easy! The trickier part is on the tiktok seller side - there are bugs with updating ingredients and whatnot. SkuCommerce side was clean and simple though, and their support team was all over any questions. Give them a shot!

Health-Ade
United States
2 months using the app
o2oCommerce Inc. replied October 2, 2023

Thank you so much for taking the time to share your feedback on your experience with SKU IQ. We truly appreciate your kind words and are delighted to hear that you found our platform easy to use and that our support team was able to assist you effectively.

We understand that integrating with different marketplaces can sometimes come with its own set of challenges, and we're thrilled to hear that you found SKU IQ to be clean and simple on our end. We take pride in offering a seamless and user-friendly experience for our customers.

November 3, 2022

The customer service has been awesome! Thank you to Alejandro Escoto for helping in sorting the issue with the products and offering a great support for syncing our products over.

The Makeup Altar
United States
About 1 year using the app
o2oCommerce Inc. replied November 9, 2022

We will pass your kind words along to Alejandro, thank you for taking the time to leave a review!

September 25, 2023

I had a question to be sure that my set up was good and the customer service was great, friendly, and quick to help me !

OTM Boutique & Bow Co.
United States
About 2 months using the app
o2oCommerce Inc. replied October 2, 2023

Thank you for reaching out with your question and for sharing your positive experience with our customer service team. We're delighted to hear that you found our customer service to be great, friendly, and quick to assist you.

Ensuring that your setup is good and addressing any questions or concerns you may have is our priority. We're here to provide the support you need to make your experience with SKU IQ as smooth and successful as possible.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're always here to help you, and we appreciate your trust in SKU IQ.

March 30, 2023

Really love the app; a great way to connect inventory between different POS platforms. It has been a daily tool when running my business

KacperGlobalShoes
United States
12 months using the app
o2oCommerce Inc. replied April 25, 2023

This is great to hear! Thank you so much for taking the time to share your feedback with us :)

September 28, 2023

Unable to sync tracking back to TikTok Shop from Shopify after fulfilling orders. I've chatted and emailed back and forth with the support team for over a month with no solution. I feel like if I'm not the one emailing/asking for answers, I get nowhere. Could be a great product but support is lacking.

Udderly Nuts
United States
About 1 month using the app
o2oCommerce Inc. replied September 29, 2023

First and foremost, we'd like to express our sincere apologies for the inconvenience you've experienced with our support and syncing issue between TikTok Shop and Shopify. We truly appreciate your patience and understanding during this time.

We understand the frustration you've encountered and want to assure you that your concerns have not fallen on deaf ears. Our support and developer teams have been actively investigating your issue since your initial contact, and we are committed to finding a solution that will resolve the syncing problem once and for all.

We understand that the back-and-forth communication has been less than ideal, and we want to make it right. Rest assured, we are making improvements to our support process to ensure a smoother and more efficient experience for our valued users. Your feedback is invaluable to us, and it has already prompted important changes within our support infrastructure.

Our development team is currently working diligently to identify and rectify the root cause of the syncing issue between TikTok Shop and Shopify. While complex technical issues can take time to resolve, please know that we are fully committed to providing you with a working solution as soon as possible.

Your satisfaction is our top priority, and we are fully committed to making this right for you. We will keep you updated on the progress of our investigation and the steps we are taking to resolve the syncing problem.

September 25, 2023

They make it very easy to sync to TT. I ran into an issue but support answered fairly quickly and the solution was clear. Eager to grow and sell on TT with SkuIQ!

Caliberry Home Goods
United States
About 1 month using the app
o2oCommerce Inc. replied October 2, 2023

Thank you for your positive review of SKU IQ! We're thrilled to hear that you found it very easy to sync with TikTok and that our support team was quick to respond and provide you with a clear solution.

We're just as eager as you are to see your growth and success on TikTok with SKU IQ. If you ever run into more questions or need further assistance as you continue to expand your presence on TikTok, please know that we're here to support you every step of the way.

Thank you for choosing SKU IQ, and we look forward to being a part of your journey as you grow and sell on TikTok.