Reviews (163)

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline inventory and order management across platforms like Shopify, Square, and TikTok Shop. Key benefits include automation that saves time, reduces manual errors, and efficiently manages multi-location syncing. The user-friendly interface and easy setup process are also praised. Customer support, especially from representatives like Teshanie and Jorge, is noted for being responsive and effective. Features such as real-time syncing and bulk edit capabilities are highlighted as crucial for enhancing operational efficiency.

December 6, 2022

Excellent customer service! Super easy!

I was looking for something that would help me link my POS to my e-commerce and this has really been a life saver! I had my initial meeting and they were so helpful. They also called to follow up upon renewal of my subscription. We are very pleased!

Zayda's Toy Emporium
United States
Over 1 year using the app
o2oCommerce Inc. replied December 6, 2022

Awesome, it's great to hear that our team has been quick to reach out and assist as needed during your onboarding and renewal. We are so happy that you are getting value from SKU IQ! Thanks for taking time to leave a review here, it means the world to us :)

November 22, 2022

As a small business, with no employees, I barely have time to do the basics of running our shop and website. When we decided to switch POS systems, I was dreading the amount of work it was going to take to transfer all my inventory into the new POS. I had everything updated on Shopify, so I searched for a solution that would integrate and found SkuIQ. My inventory was transferred in minutes! All I had to do was run the link report and confirm a few discrepancies, and voila! Now, all my inventory amounts are tracked between my Clover POS and Shopify store, saving me even more time not having to update inventory whenever I sell a product. I highly recommend SkuIQ.

Electrified Adventures
United States
Over 1 year using the app
o2oCommerce Inc. replied December 6, 2022

Excellent! We love to help small businesses save time and are so happy that you found us! Thank you for taking time to leave a review and we look forward to continuing to serve your business :)

April 6, 2023

I've been using skuIQ for about 30 days to sync with my square POS. The process is fairly easy, inventory syncs very well. I occasionally have to resync an item if I notice the count is off, but it doesn't happen very often. Chat is super helpful with getting set up, i've not had any issues with customer service. I love that I choose when to push inventory to Shopify, as I'll frequently have items created in square that I do not wish to have online. My only criticism so far is that I wish there were some backend things I'm able to do on my own without reaching out to chat support (i.e., changing some of the default sync settings - I went this full 30 days before I realized online orders weren't syncing over, but the issue is solved now). This app has given me the freedom to have the in-store POS i want with the e-commerce experience I want my customers to have. I couldn't be more grateful that this app exists.

Flourish Boutique
United States
Over 1 year using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for taking the time to share your experience with SKU IQ. We are thrilled to hear that our app has been able to provide you with the freedom to have the in-store POS you want with the e-commerce experience you want for your customers.

We appreciate your feedback about the ability to make changes to default sync settings, and we will make sure to pass it along to our development team for consideration. In the meantime, we are always here to assist you with any questions or concerns you may have.

Thank you for choosing SKU IQ and for being a part of our community. We look forward to continuing to serve you and your business in the future!

February 28, 2023

This app is excellent and has been instrumental in resolving numerous issues for me. The technician is not only accommodating but also patient. The expense of acquiring it is definitely justified

The Local She Shed
United States
Over 1 year using the app
o2oCommerce Inc. replied March 21, 2023

We are so happy to hear that you are enjoying SKU IQ! Thank you for taking the time to leave a review :)

October 10, 2023

Très bon service à la clientèle ! On vous aide à configurer l'appli sans casse-tête, super facile ! Je recommande à 100% ! :)

Chez Gargantini
Canada
Over 1 year using the app
o2oCommerce Inc. replied October 20, 2023

Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)

July 18, 2023

Having a great experience so far. The app is good but the customer service...straight up best. Highly supportive, they pay attention to each and every detail and make sure your query is completely solved before finally closing the chat. 10/10 would recommend it :)

Body Reapers
United States
Over 1 year using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you're having a great experience with SKU IQ! Our customer service team takes pride in providing top-notch support and ensuring your queries are fully resolved. Thank you for the glowing recommendation, and we're here to assist you whenever you need us!

July 10, 2023

Jorge provided quick and great support. He helped us get everything set up and we are excited to use SKU IQ!

stakt
United States
Over 1 year using the app
o2oCommerce Inc. replied September 1, 2023

We're delighted to hear that Jorge provided you with quick and great support in getting everything set up with SKU IQ. We're equally excited for you to use our service and are here to assist you whenever needed. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ!

September 6, 2023

The care and support I received was unbelievable- all my questions were answered, the level of help was unprecedented. The ability to communicate effectively with a support staff, and allowing me to share my thoughts and concerns without having to wait was amazing! I had a wonderful experience with the help I received from the support team. Thank you, I feel confident and strongly about using this platform. I am so excited to see where this new app will take me.

Veronica Luxe
United States
Over 1 year using the app
o2oCommerce Inc. replied October 9, 2023

We're truly delighted to hear about the exceptional care and support you received from our team at SKU IQ. Providing you with prompt and effective assistance is a top priority for us, and we're thrilled that you had such a positive experience. Your confidence in using our platform means a lot to us, and we're excited to be part of your journey. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing SKU IQ, and best of luck as you explore the opportunities ahead!

November 3, 2022

The customer service has been awesome! Thank you to Alejandro Escoto for helping in sorting the issue with the products and offering a great support for syncing our products over.

The Makeup Altar
United States
About 1 year using the app
o2oCommerce Inc. replied November 9, 2022

We will pass your kind words along to Alejandro, thank you for taking the time to leave a review!

March 30, 2023

Really love the app; a great way to connect inventory between different POS platforms. It has been a daily tool when running my business

KacperGlobalShoes
United States
12 months using the app
o2oCommerce Inc. replied April 25, 2023

This is great to hear! Thank you so much for taking the time to share your feedback with us :)