Reviews (368)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for digital downloads, praising its ability to handle various file types like videos, audio, and PDFs with a user-friendly interface. It supports large file volumes and offers customizable features to match different themes. Known for its reliability, the app also boasts exceptional 24/7 customer support, assisting with coding and integration.
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Have been using it for years and never had issues and the team is a pleasure to work with
Thank you for taking the time to provide your review of Sky Pilot!
We sincerely appreciate your feedback and value your opinion. Please do not hesitate to reach out again if you need anything. It was a pleasure to work with you and Federico to fix your issue!
All the best,
Customer Success Team
This app was exactly what we were looking for when we built our online store. We offer online courses that include streaming video and downloadable documents. It was easy to set up with great features inside the app. When we've needed to reach out for support, we've experienced quick and excellent customer service. Would highly recommend Sky Pilot.
Thanks so much for sharing your thoughts here. Pleased to know our app does exactly what you need!! It's always our pleasure to help in anything we can.
If you ever need a hand again, don't hesitate to reach out 🤩
All the best with your store,
Customer Success Team
Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!
Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our customer service and our app. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job.
Our support team is always here and ready to assist you 😊
All the best,
Customer Success Team
Very nice experience with Sky Pilkot app. Easy to use. 5/5 Customer Support. Modern interface. Everything is perfect.
Hi there! We are pleased to know our app does exactly what you need and your kind words about our customer support team. It's always our pleasure to help in anything we can.
If you ever need a hand, don't hesitate to reach out 🤩
Have a lovely day,
Customer Success Team
The Sky Pilot app is the most reliable and trustworthy app I've ever encountered. If I've ever had an issue it's due to user error, and that was once about 3 years ago. I've been relying on this app for digital delivery services in my store for approximately 5 years now and have NEVER had issues from customers or my end. My customers have reliable delivery, easy access to files, customer account login that's seamless and I have a backend that provides me with all the information I could require.
The enhancements that Sky Pilot has provided over the years have been seamless, to the point where I don't even notice a change has been applied unless it's visual. I have easily accessed new features for enhancing my experience and haven't even encountered a bug.
I recommend Sky Pilot to all individuals looking for digital content delivery upon customer purchase.
Thank you so much for leaving us a fantastic review. We strive to provide the best possible app and service that we could offer and it's great to hear that we're doing a good job.
Our support team is always here and ready to assist you 24/7 😊
All the best,
Customer Success Team
I am SO glad I signed up with Sky Pilot. Andrew was very quick to walk me through some of the steps while installing. Then I launched my store today and there was a hiccup with one order. He came to the rescue again and it was fixed in no time. Problem solved. Seriously, service like like this what you need when problems crop up in real-time. Highly recommended.
Alessandro was really attentive to an issue we had and resolved it with great speed and professionalism.
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Alessandro :)
Should you need any help, feel free to reach us back 😊
All the best,
Customer Success Team
We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.
Wow, you made our day!! Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. We try our best to ensure the best experience for your customers. So, thanks for trusting us 🎉
Any other requests you may have, do not hesitate to reach out. We will be happy to help.
All the best with your business,
Customer Success Team
We've been using Sky Pilot since 2019 to deliver digital content to our customers and couldn't be happier. Using a combination of hosted content and streaming via the excellent integration with Vimeo it's presence on our sites is seamless.
We recently added subscription memberships to our products and Sky Pilot's recently launched subscription integration functionality is an absolute godsend.
Customer service has been superb at every point, couldn't recommend it any more highly.
Thank you for your amazing review!
We're thrilled to hear that you've had such a great experience using Sky Pilot, especially insofar as our new subscription integration feature. It's wonderful to hear that our customer service has been so helpful as well! We appreciate your feedback and your support and look forward to continuing to deliver exceptional digital content to your customers!
All the best,
Customer Success team
This app continues to get better and better. Added functionality and great support go a long way to ease the everyday administrative burdens of selling digital products. The SkyPilot support team has always been quick to respond and more recently have gone above and beyond to help us through a confusing selling process. Excellent customer service!
Thank you for your review! We are glad that you enjoyed our app and all its features. We strive to create the best possible user experience and value your feedback. If there is anything else we can do to make your experience even better, please don't hesitate to let us know.
All the best,
Customer Success Team