Reviews (400)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and automation that enhance digital product delivery and customer experience. Its intuitive interface makes managing digital files easy, with features like instant file delivery and on-the-fly free downloads boosting digital transactions and promotions. The app's reliable performance and responsive, knowledgeable 24/7 customer support are also highly valued by merchants for optimizing digital sales on Shopify.

March 6, 2025

Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.

house of styles hair and beauty ltd
United Kingdom
About 20 hours using the app
Sky Pilot replied April 14, 2025

Hello,

Thank you for your review, and we appreciate your feedback!

We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads.

We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in.

We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible.

Best,
The Shop Circle Team

March 6, 2025

Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing

AUGUSTE LU
Lithuania
About 1 hour using the app
Sky Pilot replied April 14, 2025

Hey there,

Thank you for your review.

We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused.

We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process.

We’re here to help, and we're looking forward to resolving this for you.

Best,
The Shop Circle Team

Edited March 5, 2023

I found an app with unlimited storage, orders, and downloads for only $9.99/mo compared to the $125/mo that this app costs and even that doesn't include unlimited plan. Otherwise, it's a good app. Just too expensive compared to others.

AuroraSidehustleKits
United States
About 16 hours using the app
Sky Pilot replied March 8, 2023

Hi There,
I am sorry you are not content with our pricing model, therefore someone from our team will contact you soon by chat to explore options.
We are always happy to receive feedback and also, we would be more than happy to help you with anything you need if you'd still like our assistance.

Have a lovely day,
Customer Success Team