Reviews (396)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and automation that enhance digital product delivery and customer experience. Its intuitive interface makes managing digital files easy, with features like instant file delivery and on-the-fly free downloads boosting digital transactions and promotions. The app's reliable performance and responsive, knowledgeable 24/7 customer support are also highly valued by merchants for optimizing digital sales on Shopify.

January 29, 2025

What makes this app stand out are three things:

1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers

Up Up Creative
United States
Almost 2 years using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you so much for the fantastic review!

We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience.

If you ever need further assistance or have more ideas for us, don’t hesitate to reach out!

Best,
The Shop Circle Team

February 26, 2025

The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!

ChillColoring
United States
12 months using the app
Sky Pilot replied April 14, 2025

Hello there,

Thank you so much for your incredible review!

We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience!

Thanks again for choosing Sky Pilot, and we look forward to continuing to support you!

Best,
The Shop Circle Team

March 3, 2025

I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.

GigglesnGrins.US
United States
5 days using the app
Sky Pilot replied April 14, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you!

We look forward to continuing to support you!

If there is anything else that we can do for you, please let us know!

Cheers!

January 18, 2025

Sky Pilot was able to take what would be a grueling task of setting up digital products for our shop and made an easy integration for us to use. This is saving us precious time to spend on other projects as well as it provides our clients a way to upload their digital content sooner!

Additionally, Nejla was very helpful over call going over the vast features of Sky Pilot. Pointing to me also helpful documentation to also set up my products using Sky Pilot (which I used). Looking forward to working with Sky Pilot in the upcoming future.

YoruNoEcchi
United States
26 days using the app
Sky Pilot replied January 20, 2025

Hey there,

We're absolutely thrilled to hear about your positive experience with our app, and particularly how it has simplified the process of setting up digital products for your shop; time is indeed precious, and we're more than happy to hear that our app has allowed you to focus your efforts on other important projects!

Thank you for your anticipation towards working with Sky Pilot in the future; we're committed to ensuring that the app continues to meet your business needs!

Stay connected!

Best Regards,
The Shop Circle Team

February 21, 2025

They were quick to help me with their app when I was changing themes in Shopify and make it functioning.

Bella Bleu Embroidery
United States
About 2 years using the app
Sky Pilot replied April 14, 2025

Hello there,

Thank you for your review!

We're glad to hear that our team was able to assist you quickly while you were changing themes in Shopify and ensure everything was functioning properly!

If you need any further assistance or have any other questions, feel free to reach out—we're always here to help!

Cheers!

November 26, 2024

SkyPilot is a solid piece of software that is intuitive and easy to use, and makes the digital download portion of our store seamless and worry free. Additionally, their support is top-tier (and available 24/7). When I have a question, they're helpful, kind, and excellent at what they do. Highly recommend.

Absolute Tabletop
United States
Over 2 years using the app
Sky Pilot replied December 9, 2024

Hello,

We're thrilled to hear such positive comments about Sky Pilot and its ease of use; it's wonderful to know that it is effectively serving your digital download needs, and making your shop run smoother!

Your high recommendation inspires us to continue improving and delivering a level of service that exceeds expectations; remember, we're always here for you, no matter what time it is!

Best wishes,
The Shop Circle Team

April 3, 2025

Working well till now + i had the needed support when i asked for it!

Rovaleon
United Kingdom
2 months using the app
Sky Pilot replied April 14, 2025

Hey there,

We're glad to hear everything’s working well so far, and that you got the support you needed when you reached out!

Don’t hesitate to contact us again if anything comes up!

Best,
The Shop Circle Team

April 8, 2025

Adis was quick to respond to my concerns and helped me figure out my problem. Very responsive and helpful!

EBI Training and Development
United States
About 1 month using the app
Sky Pilot replied April 14, 2025

Hey,

Thank you for the lovely feedback!

We're so glad Adis was able to assist you quickly and effectively; we'll be sure to pass along your kind words to him—he’ll really appreciate it!

If you ever need anything else, we're always here to help, just reach out!

Best,
The Shop Circle Team

January 20, 2025

great customer service and if there is an issue its fixed straight away thanks

CRAFT2U
Australia
11 months using the app
Sky Pilot replied January 29, 2025

Hey there,

Thank you for your wonderful feedback!

We're glad to hear you're happy with the service and that any issues were resolved quickly.

We appreciate your support and are always here to help!

All the best,
The Shop Circle Team

February 1, 2025

I'm somewhat of a Shopify novice, and I find Sky Pilot very simple to use and they provide excellent support. Give it a try.

Nemechek Protocol
United States
About 1 month using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for the wonderful feedback!

We're so glad to hear that Sky Pilot has been easy for you to use, especially as you're getting started with Shopify; our support team is always here to help, and we're excited you’ve had a positive experience.

Thanks for recommending us—let us know if you need anything else!

Best,
The Shop Circle Team