Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless management and delivery of digital orders. It's praised for its reliability, high performance, and ability to handle large sales volumes. Features such as automatic fulfillment, customizable emails, and customer access to past purchases are highlighted. The app integrates well with various platforms and offers responsive customer support. Regular updates for improved user experience, valuable insights like customer download history, and security features are also noted. Merchants find the different plans offered to be good value for money.

September 26, 2023

This app is exactly what my business needed! We used to process digital orders manually, and we always thought there HAD to be a better way to do it. Turns out there is a MUCH better way, and that way is Sky Pilot.

The set-up process was completely painless. We were able to figure out most of the set-up on our own, and when we had occasional questions for support, they provided quick and exceptional help.

When we were getting close to our storage cap, we reached out, and they created a custom plan based on our needs.

If you are looking for an excellent system that fulfills digital orders automatically, look no further!

NBW Ministries
United States
6 days using the app
Corknine Development replied October 2, 2023

Thank you so much for your review! We sincerely appreciate you taking the time to share your thoughts. Your feedback is an invaluable part of our growth and development process as we strive to create the best possible experience for our users. If there's anything else you'd like to share, feel free to reach out to us. Thank you again for your support!

All the best,
Customer Success Team

April 13, 2023

I have been using SkyPilot for almost 3 years now and am still thrilled with how easy and effortless this service makes selling digital items. Any time I've had a question (no matter how small) I get a quick, professional response. I love being able to see which of my customers have downloaded their purchases and how many times. The Access Alert feature has helped me to put a stop to several spambots/pirates/thieves and also allowed me to work with a few of my customers to secure their own email accounts. All in all, a tremendously positive experience!

EmFreudery Designs
United States
Almost 3 years using the app
Corknine Development replied April 13, 2023

Thank you so much for the kind review. Great to hear how Skypilot has been helping your business during the last 3 years, and also It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible.

Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊

Have a lovely day,
Customer Success Team

July 4, 2023

Streamlined. If I had one word to use, it is streamlined. Go through, list details, upload product, click save and forget. Shopify connects to them and I never think about it again. But when I do, they give me details about usage and customers and I have control over past products and can prevent abuse. If you are wondering should I... don't, these guys are good! I am very pleased with the product and service.

Eviction Now Consultants
United States
2 months using the app
Corknine Development replied July 4, 2023

You made our day! Thank you for taking the time to leave us this amazing 5-star review. It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you.

All the best with your business,
Customer Success Team

February 24, 2023

The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!

Biofield Tuning Store
United States
Almost 4 years using the app
Corknine Development replied February 26, 2023

Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing.

We are always here and ready to assist you 24/7.

All the best with your business,
Customer Success Team

June 29, 2023

Sky Pilot has been super easy to use right from the start and I truly appreciate how great everything works coming from other platforms that were less seamless and transparent as to what it looked like on my customers' side.

Besides I had some questions about my subscription and the personal service I got from Sky Pilot was 10/10. Can't say enough how much I appreciate them taking their time to actually help me out and provide me with the best plan.

And as a final cherry on top, they expanded their plans to include more, which in itself is an incredible service.

My switch to Shopify has been great and Sky Pilot has made it the easiest every to sell my digital products!

25 days using the app
Corknine Development replied June 30, 2023

What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about our support team motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word.

Have a lovely day,
Customer Success Team

March 31, 2023

We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.

Light Cellar
Over 3 years using the app
Corknine Development replied April 2, 2023

Wow, you made our day!! Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. We try our best to ensure the best experience for your customers. So, thanks for trusting us 🎉

Any other requests you may have, do not hesitate to reach out. We will be happy to help.

All the best with your business,
Customer Success Team

June 30, 2023

Great app and customer service! I was using another app for sending digital files beforehand but I switched to Sky Pilot because the interface and user experience is much better, and with my current needs I don't think any other app can beat the price (I'm on the starter plan).

I'm giving 5 stars because I have had a really good experience with Sky Pilot - HOWEVER I would have liked to be able to sort my uploaded files into folders before attaching them to the products in my store. I sell digital sewing patterns for women, and for each design I have 1-2 style choices as well as 7 size categories (so up to 14 different categories of files for 1 product). So it's a bit of headache to match the right files with the right sub-product etc when you can't group the files in folders. BUT I have searched the marked for apps that can do this and it seems no app is offering this service anyway...

About 2 months using the app
Corknine Development replied July 3, 2023

Thank you so much for your kind words and feedback!! We really appreciate you taking the time to share your experience with us.

We're happy to hear you're having a fantastic time with us as we do our best to help you with anything you need! And don't forget, our support team is always happy to help 24/7.

Have a lovely day,
Customer Success Team

September 12, 2023

Where do I start? I am new to Shopify and new to Sky Pilot. They could not have been more kind and patient in helping me navigate an issue. Not only that, but Allessandro (manager) noticed that we are a non-profit organization and provided us with a discount to our plan (actually with additional features)! Who does that? Sky Pilot. EXCELLENT CUSTOMER SERVICE!

Just Moved Store
United States
About 3 years using the app
Corknine Development replied September 14, 2023

Thank you for your review!

We are always working to improve our app and the user experience for our customers, and helping a NPO makes us all very happy!

Thank you again for taking the time to review our app.

All the best,
Customer Success team

July 18, 2023

I haven't been using Sky Pilot for very long but I did have to contact the service department for more explicit instructions on how to use the platform properly so that all my digital files would reach my customers without any hitch. The service that I received was very professional, very helpful yet very friendly. This is exactly what I'm looking for when contacting a service department for help. I was 100% satisfied and very confident that the process of adding digital files to my shop would work without any problems.
Thank you very much for the excellent service.

Charlie's Diamond Painting
9 months using the app
Corknine Development replied July 19, 2023

We are glad to hear that we could help you in achieving the goals of your business. We strive to provide the very best experience possible to our customers, and it is wonderful to hear that we could exceed your expectations. Thank you for your kind review!

All the best,
Customer Success team

August 17, 2023

OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com

Dawn Grant Mental Training & Hypnosis Meditation
United States
2 days using the app
Corknine Development replied August 21, 2023

Thank you for your review!
We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback!

All the best,
Customer Success Team