Reviews (359)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like eBooks, videos, and courses, praising its user-friendly interface and seamless Vimeo integration. Key features include automatic updates and file organization, which streamline operations and reduce customer service workload. Merchants also appreciate the exceptional customer support and cost-effectiveness, enhancing their professional content delivery.

April 2, 2014

Excellent App, integrates very well

POSITIVES:
-downloads are fulfilled automatically whilst still keeping regular products on manual fulfillment (if you've chosen that)
-you can set the amount of times a product can be downloaded
-integrates seamlessly into the checkout process
-people can download your product directly from your website (using the provided email link)

I highly recommend this app to anyone starting in digital downloads, takes seconds to signup and seconds to integrate.

I am very happy with it.

GOWDA
Australia
About 4 years using the app
September 6, 2018

Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads!

Tina Davies Professional
United States
Almost 4 years using the app
July 18, 2023

I recently had the pleasure of using SkyPilot, and I must say it has exceeded my expectations in every way. Not only does the app offer a fantastic range of features, but the customer support provided by Alessandro is nothing short of exceptionalI have done an online meeting with the app representatives and they have guided me step by step through the app setup. Furthermore, they have recorded the setup process and sent it to me so I can always come back to it and figure out the next step of

universalwallart
United Kingdom
About 1 month using the app
Sky Pilot replied July 19, 2023

Thank you for your positive review! We are so glad that you had such a great experience with SkyPilot, from the features of the application to the fantastic customer service provided by Alessandro and Emira. It is our mission to make sure that everyone feels supported and confident in using our app and we are delighted that you had such a successful meeting with us. Thank you so much again for taking the time to share your experience with us!

All the best,
Customer Success Team

Edited June 12, 2020

I am SO glad I signed up with Sky Pilot. Andrew was very quick to walk me through some of the steps while installing. Then I launched my store today and there was a hiccup with one order. He came to the rescue again and it was fixed in no time. Problem solved. Seriously, service like like this what you need when problems crop up in real-time. Highly recommended.

Crummb Store
Singapore
Over 3 years using the app
June 15, 2023

We are going live with this app today and have been impressed by the incredibly helpful and responsive support team. They helped us simplify our transition and always respond quickly with clear answers. We are confident that if we do run into any issues as we start selling our digital products with Sky Pilot the competent and friendly support staff will be able to help us right away. Highly recommend this app!

A big thank you to the staff who worked with us so far, and a very happy birthday to Sebastjan!

amirisu
Japan
About 1 month using the app
Sky Pilot replied June 16, 2023

Thank you for choosing us. Our goal is to ensure that our app helps your business grow, and our support team will always be there for you to guarantee that. Always at your service! And...Last but not least, happy birthday to our wonderful Sebastjan 🎉

Have a lovely day,
Customer Success Team

September 12, 2023

Ottimo servizio di assistenza, rapidissimo ed estremamente efficace nel risolvere qualsiasi problematica si sia presentata.

L'Arte del Successo
Switzerland
About 1 month using the app
Sky Pilot replied September 14, 2023

Thank you for taking the time to rate our app!

We appreciate all feedback and take it seriously in order to create a better experience for our users. We are so glad that you found value in our product and thank you for sharing your support with us.

Thank you for being a valued part of our community!

All the best,
Customer Success Team

February 6, 2020

Things could not have gone better with Sky Pilot. Setup was easy. We have been using the app for a few years now and there has never once been a problem. Beyond just working well, the access alerts/notifications feature is awesome.

We still have never had any issues with this, but when we reached out to Sky Pilot support with a very weird, specific request, they were extremely responsive and helpful.

Sky Pilot is a top notch app with top notch service.

Poor Boyz Store
United States
Almost 3 years using the app
September 29, 2021

I have been using this app for the past couple of years and I absolutely love how it functions! No issue with deliverability! I love that I can revoke access if a customer is abusing their account. Support is prompt and very helpful, even with those of us that aren't that tech savy! Thank you!

Dezartisan
United States
Almost 3 years using the app
Edited October 12, 2022

I could have sworn I had written this already, so I'm doing it now. Sky Pilot is by far the most important tool in our kit. We deliver 1000's of digital products each month, and we'd have a heck of a time doing it without Sky Pilot. It is so simple to create the product and add the attachments. We use this product all the time to do pre-sales. Adding attachments to a product after a sale give all the customers who purchased access to those videos, not just the ones who order after a change. Integration is tight with our store and they're support is fantastic. They've been able to help us with our issues, even pointing us in the right direction with other apps that were conflicting with theirs. If you sell digital products, this is the way to go. Update: They've recently implemented a new administrative backend which has made the system much easier to work with in all cases.

Ellusionist
United States
Over 2 years using the app
October 15, 2020

Excellent app. The developers are very helpful and go above and beyond to assist. Highly recommend!! ⭐️⭐️⭐️⭐️⭐️

Crashing Waves Designs
United States
Over 2 years using the app