Reviews (368)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for digital downloads, praising its ability to handle various file types like videos, audio, and PDFs with a user-friendly interface. It supports large file volumes and offers customizable features to match different themes. Known for its reliability, the app also boasts exceptional 24/7 customer support, assisting with coding and integration.
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Skypilot is reliable which is the number one most important thing.
It's pretty easy to use on the whole
I would love to see some more features though, especially around download data and usage statistics. I would like to see download counts per file and unique user download counts per file. That way we would be able to see which file format is most popular with our customers for products that deliver files in multiple formats under one product.
Thank you for your amazing feedback!
Have you checked usage page, under settings? That page shows some of the stats you are looking for. If you have further feedback, please reach out in the live chat, we will be more than happy to listen and implement new features!
All the best,
Customer Success Team
SkyPilot solves a huge problem for creators of content that wish to protect their Intellectual Property in a simple, secure, safe an effective way. Every feature I needed to accomplish this is in there. I can limit access to streaming only (no downloads) which eliminates the need for DRM protection of downloaded files - without DRM I feel files are just to easy for people to copy. I get flagged if too many IP Addresses are used to access content - further discouraging sharing. And just as important, Andrew was extremely helpful when I had some trouble, and went over and above with immediate tech support.
Had a video call with Alessandro today over in Italy. He was INCREDIBLE. Walked me through how to use it with a screen share. Gave me great support that does not always exist. I was also informed they have many other apps and you can get bundle deals by using them. I will be working with them long-term.
Wow! We are so glad to hear that Alessandro provided you with an excellent experience. We strive to give our customers the best level of support they need and it is wonderful to hear that our team goes above and beyond. We are glad that you are considering working with us long-term and please feel free to reach out if you need any help in the future. Thank you for the 5-star review!
All the best,
Customer Success Team
This app is brilliant, easy to install and set up, the customer support is five star. I would highly recommend it to anyone that sells downloads.
Alex and his team are so helpful. We are really happy with Skypilot! Their customer service is great.
Easy to use and support team fixed all my issues regarding assigning bulk digital download
We're delighted to hear about your positive experience! It's fantastic that our support team was able to swiftly address your concerns regarding bulk digital downloads
All the best
Customer Support Team
Sky Pilot has been super easy to use right from the start and I truly appreciate how great everything works coming from other platforms that were less seamless and transparent as to what it looked like on my customers' side.
Besides I had some questions about my subscription and the personal service I got from Sky Pilot was 10/10. Can't say enough how much I appreciate them taking their time to actually help me out and provide me with the best plan.
And as a final cherry on top, they expanded their plans to include more, which in itself is an incredible service.
My switch to Shopify has been great and Sky Pilot has made it the easiest every to sell my digital products!
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about our support team motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word.
Have a lovely day,
Customer Success Team
Excellent and fast support, works very well!
Hello,
We're thrilled to hear that you are enjoying our Sky Pilot app! Your kind words about our support team and functionality are really inspiring for us to keep doing our best.
Thank you for your wonderful review. Your feedback and satisfaction are very important to us.
Best wishes,
The Shop Circle Team
The support is fantastic. it suits us well to host videos on vimeo and share them with customers through shopify. It would be great if there where the ability to send custom unique files for different people / specific orders for people who are paying for consultation as well as digital products, but this package works well, and thats not something most people would need. All in all I highly recommend this extension!
This app is PERFECT for all digital businesses. The interface is simple and very smooth. Don't hesitate when it comes to purchasing one of the plans, because let me tell you - it's worth it. They also have the best customer service and when I need help on either big or small things, they were able to assist in every way. (Thank you, Alessandro, for being so patient with all of my annoying and probably hard questions)
Thank you for taking the time to share your experience with us! We are happy to hear our support team, especially Alessandro 😊, hit the mark for you. If you need anything in the future, please reach out and we'll be happy to help.
Have an amazing day,
Customer Success Team