Reviews (368)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for digital downloads, praising its ability to handle various file types like videos, audio, and PDFs with a user-friendly interface. It supports large file volumes and offers customizable features to match different themes. Known for its reliability, the app also boasts exceptional 24/7 customer support, assisting with coding and integration.

June 30, 2023

Great app and customer service! I was using another app for sending digital files beforehand but I switched to Sky Pilot because the interface and user experience is much better, and with my current needs I don't think any other app can beat the price (I'm on the starter plan).

I'm giving 5 stars because I have had a really good experience with Sky Pilot - HOWEVER I would have liked to be able to sort my uploaded files into folders before attaching them to the products in my store. I sell digital sewing patterns for women, and for each design I have 1-2 style choices as well as 7 size categories (so up to 14 different categories of files for 1 product). So it's a bit of headache to match the right files with the right sub-product etc when you can't group the files in folders. BUT I have searched the marked for apps that can do this and it seems no app is offering this service anyway...

beklaedt.com
Denmark
About 2 months using the app
Sky Pilot replied July 3, 2023

Thank you so much for your kind words and feedback!! We really appreciate you taking the time to share your experience with us.

We're happy to hear you're having a fantastic time with us as we do our best to help you with anything you need! And don't forget, our support team is always happy to help 24/7.

Have a lovely day,
Customer Success Team

October 1, 2023

Perchè è facile ed intuitiva

Personalized1926
Italy
About 2 months using the app
Sky Pilot replied October 2, 2023

Thank you for taking the time to leave us your feedback. We value all customer feedback and appreciate your input. We will use your feedback to help us make improvements and continue to provide a product that you can enjoy. We hope you will continue to enjoy our app!

All the best,
Customer Success Team

December 14, 2023

Outstanding level of service provided by the team at sky pilot. Answered my extended list of questions and helped my customize everything to suit my store. brilliant team and a brilliant product

SO SWEATY OUTLET
United Kingdom
About 2 months using the app
Sky Pilot replied December 22, 2023

Hello! Your warm words mean a lot to us at Shop Circle. We are thankful for your high praise about our Sky Pilot service and we're pleased to hear that our team was able to assist you with your customizations, as well as answer all your queries.

We believe in providing our customers with the utmost care and attention, and your feedback affirms the hard work our team puts in every day. Do not hesitate to ask if you have further queries or need more assistance down the line. Your satisfaction is our motivation!

Thanks again for your stellar review and we look forward to continuing to serve you.

Sincerely,
The Shop Circle Team

January 22, 2015

I never normally write reviews but felt I had to in this occasion as the quality of this product and exceptional level of service are worthy of note! I experimented with just about every digital download app on Shopify and SkyPilot beat them all by a mile for ease of use and excellent functionality. A really well thought out product which is back up by helpful (and speedy) customer service. Highly recommended - don't waste your time using anything else to deliver digital downloads on your Shopify store!

My Local Postcode
United Kingdom
About 2 months using the app
February 23, 2014

I am glad that I selected Sky Pilot. Support email replies always within a day and super helpful. Vimeo integration makes streaming videos for our customers @ winktolearn.com alot easier.

Great job! Keep it up!

Hann
Director

WINK to LEARN | Early Learning Flash Cards & DVDs | Inspired by Glenn Doman & Shichida
Singapore
About 2 months using the app
July 18, 2023

I recently had the pleasure of using SkyPilot, and I must say it has exceeded my expectations in every way. Not only does the app offer a fantastic range of features, but the customer support provided by Alessandro is nothing short of exceptionalI have done an online meeting with the app representatives and they have guided me step by step through the app setup. Furthermore, they have recorded the setup process and sent it to me so I can always come back to it and figure out the next step of

universalwallart
United Kingdom
About 1 month using the app
Sky Pilot replied July 19, 2023

Thank you for your positive review! We are so glad that you had such a great experience with SkyPilot, from the features of the application to the fantastic customer service provided by Alessandro and Emira. It is our mission to make sure that everyone feels supported and confident in using our app and we are delighted that you had such a successful meeting with us. Thank you so much again for taking the time to share your experience with us!

All the best,
Customer Success Team

November 26, 2023

The user experience is great and easy-to-use. Nitesh from the support team solve my problem when I use this app. Appreciate it.

Freebble
Taiwan
About 1 month using the app
Sky Pilot replied November 29, 2023

Hello!
Thank you for your kind words and for giving us a 5-star rating!

We're thrilled to hear that you found our user experience great and easy-to-use. It's wonderful to know that Nitesh from our support team was able to help resolve your issue. Your compliment will certainly be passed on to him.

If you have any more insights to share or need further assistance, we're just one message away. Thanks once again for your valuable input.

Best Regards,
Shop Circle Team

Edited March 7, 2018

Andrew rocks. Plain and simple. The support here is the best I've ever had from a Shopify app. Thanks!

www.PeacefulProductionsStudio.com

Peaceful Productions Studio
United States
About 1 month using the app
June 15, 2023

We are going live with this app today and have been impressed by the incredibly helpful and responsive support team. They helped us simplify our transition and always respond quickly with clear answers. We are confident that if we do run into any issues as we start selling our digital products with Sky Pilot the competent and friendly support staff will be able to help us right away. Highly recommend this app!

A big thank you to the staff who worked with us so far, and a very happy birthday to Sebastjan!

amirisu
Japan
About 1 month using the app
Sky Pilot replied June 16, 2023

Thank you for choosing us. Our goal is to ensure that our app helps your business grow, and our support team will always be there for you to guarantee that. Always at your service! And...Last but not least, happy birthday to our wonderful Sebastjan 🎉

Have a lovely day,
Customer Success Team

September 12, 2023

Ottimo servizio di assistenza, rapidissimo ed estremamente efficace nel risolvere qualsiasi problematica si sia presentata.

L'Arte del Successo
Switzerland
About 1 month using the app
Sky Pilot replied September 14, 2023

Thank you for taking the time to rate our app!

We appreciate all feedback and take it seriously in order to create a better experience for our users. We are so glad that you found value in our product and thank you for sharing your support with us.

Thank you for being a valued part of our community!

All the best,
Customer Success Team