Reviews (367)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for digital downloads, praising its ability to handle various file types like videos, audio, and PDFs with a user-friendly interface. It supports large file volumes and offers customizable features to match different themes. Known for its reliability, the app also boasts exceptional 24/7 customer support, assisting with coding and integration.

November 27, 2023

A great app with fantastically responsive and friendly support.

London Lash UK
United Kingdom
Almost 7 years using the app
Sky Pilot replied November 29, 2023

Hello,

Thanks for your fantastic review! We're thrilled to know that you've had a great experience with Sky Pilot. Your positive feedback truly inspires us to keep working hard.

Knowing that you find our support team friendly and responsive validates our efforts to provide exceptional service to our users - our goal is always to be there for you when you need us.

Your positive comments encourage us to continually provide a great app and excellent service. We always like to hear from our users and we highly appreciate you taking the time to share your positive experiences with us.

Warm Regards,
Shop Circle Team

April 28, 2015

We run a primarily PDF-based business, so digital downloads were a must. Before we settled on Shopify, we looked at a lot of other webstores that had digital downloads built into their offerings. But we don't regret choosing to go with Shopify and Sky Pilot, as this deadly duo has helped us make a truly fantastic store. The volume pricing makes a lot of sense - we're just at the basic level, but we'll be pulling in a lot of sales before we have to upgrade (and, by that point, I won't sweat it so much). The biggest reason I'm sticking with Sky Pilot's chat support has helped me out several times. They've been attentive and quickly solved my problems (both of which were, admittedly, stupid mistakes on my side).

Definitely recommended.

Cracked Monocle
United States
Over 6 years using the app
February 20, 2023

Sky Pilot's staff are very friendly and responding almost immediately if you have any questions. The app is very intuitive, easy to use and fills all the needs I have as an entrepreneur selling online classes and training videos.

Koirakoulu Verkossa
Finland
Over 6 years using the app
Sky Pilot replied February 20, 2023

Thank you for your review! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success and also we're happy to support you in your growth. Always at your service 24/7 :)

All the best,
Customer Success Team

March 27, 2024

Very happy with Sky Pilot. We've been using Sky Pilot for several years now. They are reliable and affordable. We've also been very impressed with their customer service.

Little Lizard King
United States
Over 3 years using the app
Sky Pilot replied March 28, 2024

Hello,

We're thrilled to hear that you're happy with Sky Pilot! Your ongoing trust in our service over the past few years is incredibly appreciated. Your positive comments about reliability, affordability, and particularly our customer service, give our team a great boost.

We aim at providing the best services to our valued users, and it’s always amazing to know we’re hitting that mark.

Thank you for taking the time to shower us with such a glowing review. It means a lot to us. And remember, your feedback contributes significantly to our continuing mission of improving our service.

Best wishes,
The Shop Circle Team.

July 17, 2021

We have been using this app for years now, it's an awesome way to offer our digital documents and video tutorials. They are quick to respond to questions and uber helpful at providing solutions. This app is a TRUE GEM!

Mossy Creek Soap
United States
Almost 6 years using the app
July 7, 2014

Great app. Easy to use and great help from Sky Pilot team

IGotAnOffer
United Kingdom
Over 5 years using the app
September 13, 2023

I’ve been using this app for five years and it has worked flawlessly. The two times I had a problem it turned out that it was something on my end that I had done wrong. The support is excellent and so quick. One time I contacted them around midnight, expecting to get a response the next morning. They responded immediately! I am very happy with how easy and effortless this app makes selling digital items. Highly recommended.

WriteABio
Canada
Over 5 years using the app
Sky Pilot replied September 15, 2023

Thank you for being a loyal partner for the last five years! What a ride!

We strive to provide our users with a high quality experience and your feedback helps us to continue to improve. We appreciate your input and hope that you will keep using our app.

All the best,
Customer Success Team

January 2, 2018

Andrew and the team at Sky Pilot are fantastic. This app integrates perfectly with our subscription services and setup was relatively seamless. Any questions I've had have been answered within minutes and they always offer solutions. If you have a subscription based service and need to get PDF's out to your clients in an easy manner, this is an excellent app.

Soheefit Com Store
United States
Over 5 years using the app
January 28, 2014

Sky Pilot helps us do our business the right way, simple and straight forward an easy to understand platform for our product. I am also very thankful for the super technical support, thank you Andrew!
I would definitely recommend this App.
Thanks again! -Stephanie Adriana

Capturing True Emotion
United States
Over 5 years using the app
April 7, 2022

I use this app for managing and storing digital downloads. The new update is great. It now even allows you to find orphaned products that have no files attached to them. No more embarrassing messages to or from customers about not being able to access files that you "swore" you uploaded. Since we all make mistakes this feature alone is a life saver. The integration into shopify is also amazing. Thank You Sky Pilot Team!

Tattoodesigns
United States
Over 5 years using the app
Sky Pilot replied April 11, 2022

Thank you for such an amazing review! We are working hard on improving our app even more and more!! Any other requests you may have, do not hesitate to reach out. We will be happy to help! cheers🤩