Sherpas: Smart SEO

Sherpas: Smart SEO

Built for Shopify

Reviews (1,325)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive SEO management features, including meta tags, alt text, and sitemap generation. Many appreciate its user-friendly interface, efficiency, and clear SEO status overview. The support team is frequently praised for their exceptional service. Additionally, many believe the app offers great value for money, with results that far exceed the cost.

Edited May 18, 2022

I started to use this app for a month now and nothing shows any results or how it is helping my website, when contacting customer service they took a LONG time to reply to my questions and didn't even reply to one of my questions about a overpayment and I had to go the shopify for the answer who then contacted the customer service team to get a reply and customer service team didn't even reply to me at all. Find a better app that will help you and reply to you. Now getting harrast by Milen about me not contacting them when they are aware of why I deleted their app.
I was actually charged twice and it was more than the .46c you say it is , as I was on the one of your plans.. and there was no reply from your company for 4 days so I went to shopify. 2 months on since I have had this app and they were still messaging me, Most companies message you once or twice and then give up- not this company still continued for 2 months, no wonder I didnt reply.

allpawspetproducts
Australia
26 days using the app
Sherpas Design replied May 18, 2022

Hi Ingrid,

Your support messages were received during the night because you are in Australia and we are in Europe. Our support staff replied first thing in the morning to your questions. Nowhere you mentioned an overpayment, you just said that you do not understand what the app is doing and that you want a refund. In any case an overpayment is not possible because all billing goes through Shopify. So our support replied that you will be refunded and then took the matter to Shopify because it was only $0.46 that we had to refund and for some reason we could not do it from our dashboard. I guess because it was less than a $1. And while the discussion with Shopify was unfolding you left us a 1-star review. Since then I have sent you several messages and tried to call you to explain that these $0.46 will be refunded. I did also mention that we can help with anything you do not understand about SEO, and for free. But you just ignored my messages. I believe this is highly unprofessional and that it's not us who deserve the bad review in this situation.

Anyway, bottom line is your $0.46 has been refunded and now that we are 100% certain that you are just ignoring us, rather than us not being able to get in touch with you, you will not be "harassed" by our team anymore.

Good luck with your business!

Edited October 7, 2020

Great App and even better customer service and support, looking forward to any new updates to keep developing the App to optimise and improve it further as this has great potential to become a leading "All in One" SEO solution.

Dynagem
United Kingdom
About 20 hours using the app
October 24, 2016

Wow. Really loving this app - easy to use. Plus the support person was REALLY fast and thorough with their reply and solutions. Highly Recommend.

Cuckooclock
United Kingdom
About 20 hours using the app
July 20, 2021

I've added the app yesterday and the support team is very responsive and helpful. Looking forward to see how the ranking will go!
Recommended for those who are not pro in SEO!!!

Masarà
Italy
About 17 hours using the app
March 1, 2021

So it has been a few days since I downloaded. This is definitely a better App than most. It actually does what it states, and helps a person with no interest or knowledge in IT or software. Support also showed interest in helping with the smaller issues and helping me understand how to fix things. It is a 4 only because nothing is perfect and always room to improve. I would recommend this product.

Leggings Sporty
Australia
18 days using the app
June 29, 2023

Only had it a day but already received the most amazing support with fixing issues, including one issue I've been trying to sort for aaaages!! The support is also very proactive as they get in touch to let you know about issues and offer help.

Little Yorkshire Honey House - honey, beeswax candles, bee products
United Kingdom
About 14 hours using the app
September 1, 2020

So far so good, customer support has been really helpful with integration and fixes. Will update the review once positive results have shown.

JP Gift Cards
New Zealand
16 days using the app
June 18, 2019

Helped me correct meta tags on my products. Intuitive process with a small degree of phrase understanding. If there was a way to edit your post’s metadata (the meta description, title, and slug) that would make this an amazing product.

anvil + essence
Australia
15 days using the app
Sherpas Design replied June 19, 2019

Hi there,

First of all thanks for the review! I just wanted to mention that you can edit the meta tags for your blog posts in the same way as you do for your products. In fact with Smart SEO you can manage the tags for product, collection, blog and article pages.

In any case, if you need help with anything SEO, please contact us!

Thanks!

January 20, 2017

Good app. Great way to optimize meta data and boost seo.

Top To Bottom Apparel
United States
10 days using the app
March 16, 2022

Great app, very simple to use and customer service is very incredible. They fixed an issue for us in olny 5 minutes. Highly recommend!

Click Hair
Italy
About 6 hours using the app