Sherpas: Smart SEO

Sherpas: Smart SEO

Reviews (1,438)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and SEO performance, with some reporting tripled sales and better Google rankings. It simplifies SEO tasks like keyword optimization and meta tag editing and includes features like JSON-LD schemas and broken link management. The app also enhances site visibility and organic traffic. Exceptional customer support is frequently highlighted, with the team praised for their responsiveness and helpfulness.

February 16, 2021

I initially had difficulty installing this app because of lack of experience and know how. I reached out to Smart SEO for help. They responded very quickly, made sure that I had installed their app correctly and also did some housecleaning for me that I was not aware of that needed to be done. I am a very satisfied client and would highly recommend their product.

Monilee & Bella - Spirit of Yoga Dogs
Canada
About 21 hours using the app
August 9, 2022

This app is incredibly intuitive to use and their support team goes above and beyond. We just installed it, but can't wait to see how this helps with our search ranking over the next few months!

Date Lady
United States
About 21 hours using the app
January 5, 2018

not quite understand it, seem kind of technical beyond my knowledge

Nikked
United States
27 days using the app
February 1, 2021

We had tried a couple of SEO apps before, and never had such a great level of support. They checked our site for issues and removed residual code which was causing problems.

The Business Box
Canada
About 21 hours using the app
July 15, 2023

En alguna sección aparece las sugerencias de keywords?
Tiene conección a Google trends o algo similar?
y no entiendo bien para que sirve la activación manual de del botón Smart seo

Bluendig
Mexico
22 days using the app
Edited May 18, 2022

I started to use this app for a month now and nothing shows any results or how it is helping my website, when contacting customer service they took a LONG time to reply to my questions and didn't even reply to one of my questions about a overpayment and I had to go the shopify for the answer who then contacted the customer service team to get a reply and customer service team didn't even reply to me at all. Find a better app that will help you and reply to you. Now getting harrast by Milen about me not contacting them when they are aware of why I deleted their app.
I was actually charged twice and it was more than the .46c you say it is , as I was on the one of your plans.. and there was no reply from your company for 4 days so I went to shopify. 2 months on since I have had this app and they were still messaging me, Most companies message you once or twice and then give up- not this company still continued for 2 months, no wonder I didnt reply.

allpawspetproducts
Australia
26 days using the app
Sherpas Design replied May 18, 2022

Hi Ingrid,

Your support messages were received during the night because you are in Australia and we are in Europe. Our support staff replied first thing in the morning to your questions. Nowhere you mentioned an overpayment, you just said that you do not understand what the app is doing and that you want a refund. In any case an overpayment is not possible because all billing goes through Shopify. So our support replied that you will be refunded and then took the matter to Shopify because it was only $0.46 that we had to refund and for some reason we could not do it from our dashboard. I guess because it was less than a $1. And while the discussion with Shopify was unfolding you left us a 1-star review. Since then I have sent you several messages and tried to call you to explain that these $0.46 will be refunded. I did also mention that we can help with anything you do not understand about SEO, and for free. But you just ignored my messages. I believe this is highly unprofessional and that it's not us who deserve the bad review in this situation.

Anyway, bottom line is your $0.46 has been refunded and now that we are 100% certain that you are just ignoring us, rather than us not being able to get in touch with you, you will not be "harassed" by our team anymore.

Good luck with your business!

Edited October 7, 2020

Great App and even better customer service and support, looking forward to any new updates to keep developing the App to optimise and improve it further as this has great potential to become a leading "All in One" SEO solution.

Dynagem
United Kingdom
About 20 hours using the app
October 24, 2016

Wow. Really loving this app - easy to use. Plus the support person was REALLY fast and thorough with their reply and solutions. Highly Recommend.

Cuckooclock
United Kingdom
About 20 hours using the app
July 20, 2021

I've added the app yesterday and the support team is very responsive and helpful. Looking forward to see how the ranking will go!
Recommended for those who are not pro in SEO!!!

Masarà
Italy
About 17 hours using the app
March 1, 2021

So it has been a few days since I downloaded. This is definitely a better App than most. It actually does what it states, and helps a person with no interest or knowledge in IT or software. Support also showed interest in helping with the smaller issues and helping me understand how to fix things. It is a 4 only because nothing is perfect and always room to improve. I would recommend this product.

Leggings Sporty
Australia
18 days using the app