Sherpas: Smart SEO

Sherpas: Smart SEO

Reviews (1,418)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for significantly boosting sales through enhanced SEO practices, with some reporting tripled sales from optimizing meta tags and keywords. It's especially valued by small shops for its cost-effectiveness and user-friendly interface, which includes educational videos and AI-driven automation, though opinions on the AI vary. The app features clean coding for easy SEO monitoring, and standout customer support that offers timely, knowledgeable assistance with setup and troubleshooting. Merchants recommend it for improving online visibility and sales.

August 9, 2019

Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.

PLENO Massager
United States
About 5 hours using the app
Sherpas Design replied August 14, 2019

Hi James,

Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.

Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.

Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.

I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!

January 17, 2022

First time setup seemed easy and so far the content seems to be useful for my site's SEO. I love the easy one click integration.

Ballistic Armor Co.
United States
7 minutes using the app
Edited November 25, 2019

We don't have much SEO, but lot's of PPC. The app has helped us get our seo started, useful as its something we don't really understand until now.

Batela Giftware
United Kingdom
About 1 hour using the app
December 9, 2019

I used this app to boost my SEO for about a month. It's a great app to have, easy to use for beginners. Overall, I recommend it.

Baby Andy
Serbia
3 minutes using the app
Edited June 18, 2019

I am sure this would be ok if you have made zero input in to your site's SEO already and want an easy win with marginal effect (SEO is more about doing your keyword homework than actually changing them, this won't do that for you).

Unfortunately it decided to change all of my meta titles and descriptions upon install... some of these were titles and descriptions which were already optimized and working well! So I immediately uninstalled to find a lot of code left behind which I had to manually remove to get my meta data displaying again as it did before installing. Fortunately, have managed to remove it but if you do not know what you are doing and find yourself in the same position as me, you'd probably panic!

Paws in Padstow
United Kingdom
18 minutes using the app
Sherpas Design replied June 19, 2019

Hi there,

First of all thank you for trying our app!

There are two things that I feel I should clarify here:

1. Smart SEO does not change the meta titles and meta descriptions that you have in the Search engine listing preview section in Shopify. But Smart SEO changes your actual page meta title and description based on the SEO templates you have in the app. With the templates you have 100% control over what meta tags are being generated. If you want to use the meta tags from the Search engine listing preview section, the ones that you already had, you just have a template which uses the ${default-meta-title} and ${default-meta-description} token and apply this template to the products that you want. You can also apply it to a collection of products.

Again Smart SEO does not mess with your backend and the data that is already there. What it generates is a matter of configuration and is generated on the fly.

2. Smart SEO has an Add Integration button on the Setup page. Pressing this button will add the Smart SEO code to your theme. But you also have the Remove Integration button. Pressing this one will remove the code from your theme. You do not really have to go and manually amend your theme. It is all there and is automatic.

I hope this information is useful! And if you decided to give the app another try we will be more than happy to set it up for you in a way that meets your requirements.

Thanks!

May 27, 2020

Why there so much manual work no need for that... You need to be able to automate everything with tokens...

Cartel De Amore
United States
10 minutes using the app
Sherpas Design replied June 17, 2020

The original review was as follows:

"Crap! Why there so much crap, no need for that bulshit... You need to be able to automate everything with tokens..."

But what Shopify did is to remove the profanity from the review to make it more legit in other words protect and legitimize an otherwise dodgy merchant.

To Shopify I would like to say:

Way to go Shopify! You are the ones that deserve a bad review here and I would have given you one but we are your partners and unlike you we will act as one. Next time please take into account that your partners are as valuable as your merchants, if not more valuable and do support them.

To the merchant I would like to say:

The profanity in your review speaks about a person who is unfit to do business and therefore I believe that people visiting your website should know this. And we as an SEO company will make sure that they do.

September 20, 2024

Toive
Finland
8 months using the app
September 10, 2024

Savvy store
United States
30 days using the app
October 2, 2024

Haeri
Georgia
About 24 hours using the app
July 3, 2024

Gift85
India
3 months using the app