WHF Smart Tags , 84 reviews

I absolutely loved this app and I have had amazing support in the past. However, our store completely relies on this app and it has suddenly stopped working and I can't get anyone to respond. I have sent multiple emails in the last month and not had a single reply. Please help as we are lost without it!!

Great app poor customer support. they take 1-2 weeks to reply.. Great pity... so much potential for this app.

This was a great app right up until the development team stopped replying to support emails/chats. No matter how much potential the app may or may not have, if you can't get anyone to answer questions or assist with issues, then the app is really a 'dead app' and needs to be replaced with something that has a currently active support team. This went from being one of the most well supported apps to one of the worst.

EDIT: Support has disappeared. Which is SUPER annoying as we're so tied in with this app running our store. They were awesome, I don't know what happened. Really disappointing.

==

The best customer service I have had from an app provider. They take the time to actually read and understand your requirements fully, and come up with intelligent, detailed solutions to get the job done first time instead of "minimum viable responses" that you get from many other support teams. They've created advanced scripting for me to achieve what I need. So helpful.

This app has allowed us to take automation to the next level. A real life saver that saves so much time, human error and brings huge flexibility to our store.

This app is usually fantastic. Not sure what happened to support, but it is just gone now. App still works pretty well, but nobody answers IMs or Emails at all. Tried every channel I could think of. Guess i have to find a replacement app.

This is a fantastic app but the pricing structure is fundamentally unfair. Charging an ongoing monthly fee for a lifetime no of tags means that if you need a large number now but then only say 30 each month going forward, you'll still have to pay the high level plan every month going forward - even though your usage will decline significantly. A monthly tag allowance (so you pay more when you use more) would be fairer.