Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

July 22, 2020

We've been using this app for last 3 months. Its it great tool. Simple and easy to use with lots of features. Customer service is prompt and great. We look forward to more pop-up options / features added to the app.

Tea With Herbs
Canada
Over 2 years using the app
July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

kybun | Joya España
Spain
Over 2 years using the app
SmartrMail replied July 10, 2022

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

January 19, 2023

Really nice and easy to use app. It allows me to create different pop up both for mobile and desktop version, newsletter and automated flow for different customer segments.
The customer service is very quick to respond and help you out with any requests.

It would be awesome if there could be some extra customization options for the layout and outlook of the products descriptions.

Mastro Zavatti
Hong Kong SAR
Over 2 years using the app
SmartrMail replied January 19, 2023

Hi Mastro Zavatti team 👞 Thank you so much for your detailed feedback! We're glad to hear that you like the ability to set up different pop-ups with different content depending on the device of your visitor. Happy to hear that you enjoy the newsletter composer and automated flows for customer segments. I sent your feedback to our Product team so that they can bump new product block customization options higher up in our priority list. Have an amazing day ahead! 😊

November 14, 2020

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

JOPLINS® Sunglasses
Portugal
Over 2 years using the app
December 1, 2019

Excellent app! It does what it says and it's really easy to use. Iit has totally covered our expectations.

Koolibri
Portugal
About 2 years using the app
May 21, 2021

I just love the platform and their service. They are really helpful and happy to help and advice. Thank you for your service

Veldskoen Italy
Italy
About 2 years using the app
SmartrMail replied June 17, 2021

Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need.

August 18, 2022

Very easy to use, intuitive app. The abandoned cart automation and email/SMS newsletters have been very helpful at gaining more sales.

Modena Watch Co
United States
About 2 years using the app
SmartrMail replied August 21, 2022

Hi Modena Watch Co! ⌚️ Thank you for your review! We're psyched to hear that your abandoned cart automation and your newsletters are getting you more sales 😊

Edited January 12, 2020

Holy moly this email marketing app does everything! Serious.

It's nice to use, the emails look amazing, the support has been great. I can't remember having more helpful support from any app tbh - they (nick?) answered every question I had straight away. And showed me what else I could be setting up. I genuinely can't believe it's free.

This is why I love Shopify, apps like this that literally do everything I need in email for Good Designs. Can't recommend Smartrmail highly enough!

Good Designs Au
Australia
About 2 years using the app
May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Apartment Stories
Sweden
About 2 years using the app
February 14, 2020

This is the first email marketing app I've used and does everything I need: subscriber popups, product recommendations, automations, customer segmentation, newsletters. It's logical, easy to navigate and excellent response time to support questions. Definitely recommend.

ReChic Ltd
United Kingdom
About 2 years using the app