Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

December 23, 2022

Excelent service! we have been engaging more with our customers and also increased sales by a considerable amount, this app pays itself.

CEMCUI
United States
About 1 year using the app
SmartrMail replied January 2, 2023

Thank you for your feedback CEMCUI team 🥣 We're glad to hear that SmartrMail helps you to engage more with your customers.

November 8, 2019

I have used a number of services including mailchimp, klavio and springbot. It may well be proven that the other options provide more reporting analysis and features but here is my view.

I am a small business (however when I say small - £1 million turnover and 5000 subs). For years I have struggled to find a product that enables me to send emails quickly, efficiently, easily. THIS product does it.

There is a really nice weekly auto email that goes out keeping your customers coming back which is a nice feature.

Segmenting and auto flows are available so all manner of follow up emails can be created - its down to your imagination to make it work.

Equally as importantly the customer service is superb. I have regularly used the chat and received prompt support - they even reproduced an email for me which I had created in the wrong section and was concerned I would have the time to duplicate it in the right section.

A very very friendly support system and a product that sits JUST RIGHT in terms of ease of use and feature set. Why have tons of features that you just cannot fathom or make time for as a busy business owner with limited time.

Finally.... cost.... OMG.... Nearly forgot! This costs PENNIES in comparison to Klaviyo and Springbot. Flat fee per month covers any normal level of use which is a fraction of the price of competing services.

Hope this proves helpful for other small businesses making a very difficult choice on how to develop the email marketing.

Richards Guitars Of Stratford Upon Avon
United Kingdom
About 1 year using the app
March 15, 2022

It works wonderfully with my store, easy to use and practical. Love the available functions. 5 stars.

Health Heiress
Australia
About 1 year using the app
SmartrMail replied March 15, 2022

Hi Health Heiress team 🌿🧘🏼‍♀️🌱 Thank you for your feedback! We're happy to hear that you find the app easy to use 😊 We'll remain available should you have any questions!

February 12, 2021

This is the first time when we use newsletters and we discover all the power that it has. We are happy with this App and can recommend it to the others.

ALEANA HAND
Portugal
About 1 year using the app
April 30, 2022

It's is a very intuitive app. I was able to schedule all of my emails on a schedule based upon when the user signed up.

SharpWorx
United States
About 1 year using the app
SmartrMail replied May 1, 2022

Thank you for your feedback Sharpworx team! (Amazing product too by the way! 🗡️). Looking forward to keep on expanding your welcome email series into a high converting email flow 😊

February 19, 2021

We have tried several apps. This is one of the easiest ones. Super easy to use. Love it. Highly recommended.

Life Shield Nutritionals
United States
About 1 year using the app
June 17, 2021

This is probably the most important app I use, and I love everything about it. Easy layouts, easy to navigate dashboard, excellent customer service.

Claribelskincare.com
United States
About 1 year using the app
SmartrMail replied June 17, 2021

Hi Claribel Skincare team 👋 Thank you for your feedback, we're glad to hear that the app is easy to use and that you appreciated the help from our team. We'll remain available through our in-app chat if you have any other questions coming up 😊

May 29, 2020

I use the pop-up and the emails to welcome new customers. The abandon cart emails are super helpful too!

Erika L. Illustrations
United States
About 1 year using the app
January 7, 2023

Great app. Very convenient and easy to use. Lots of functionality and the support team is fantastic and always ready to help.

EnergyFuel.lt
Lithuania
About 1 year using the app
SmartrMail replied January 8, 2023

Hi Energy Fuel team ⚡️ We're glad to hear that our support team was helpful to you. Feel free to let us know if we can be of any further help!

June 10, 2020

So far, so good! simple to use and gets the job done. Plus lots of other features i have yet to explore.

Shabbasket.com
United States
About 1 year using the app