Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

May 9, 2019

i switched from mailchimp and so far am really happy. Customer service is fantastic and the email set up is really easy.

Sunburst Outdoor Living
Australia
9 months using the app
Edited July 9, 2020

Just started with this app and email marketing in general, so it's early to review the app and the results, but until now, it has been very easy to set up, the support team is great! Very helpful and easy to contact, which is awesome. Thanks!

Just Cool Design
Spain
9 months using the app
April 17, 2020

Just started but so far I think this app is great and the support team are really helpful. It didn't take long to get to grips with using the app and it makes emails quick and easy!

Nomad Supply Store
United Kingdom
9 months using the app
February 6, 2021

Really liking this app so far (been about 1 month) Very easy to set-up emails etc. I'm using the free version currently but as my business grows i will definitely bee paying for the other versions.

Three Chins Brewing
Australia
9 months using the app
January 27, 2023

Très bien ! Conseiller au top ! J'ai eu quelques soucis au démarrage mais le conseiller m'a bien aidé.

Oyna
France
9 months using the app
SmartrMail replied January 29, 2023

Bonjour à toute l'équipe de Oyna! Merci pour votre retour, nous sommes ravi d'entendre que le conseiller qui vous a été attribué a pu vous aider. N'hésitez pas à nous contacter si vous avez la moindre question 😊

July 12, 2017

Probably the best investment I made in my shop. The follow-up emails and abandoned cart messages are a brilliant way to gain your customers and get extra sales! Love it!

Econica
Canada
9 months using the app
August 2, 2022

We are using SmartrMail for our website pop-up, a few automated messages, and our quarterly newsletter. It has been seamless and easy to use. Everything works great so far!

KeyMaster Keyboarding
United States
9 months using the app
SmartrMail replied August 2, 2022

Thank you KeyMaster Keyboarding team ⌨️ We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!

August 26, 2021

I looked at a number of other email marketing solutions and after trying a few different ones, I am happy with SM. The automations are easy to use and easy to setup. The support was extremely helpful. I would highly recommend choosing SM for your email marketing.

Eagle Peak Store
United States
9 months using the app
SmartrMail replied August 26, 2021

Hi Eagle Peak Store team 🦅 Thank you for your feedback! We're glad to hear that SmartrMail was the right pick and that you've been able to set up more automations for your Shopify store. Our support team will remain available should you need any help in the future. Have an amazing day ahead!

September 14, 2020

Best app ever. Easy to use, you can customize as you wish and the support is always quick to reply and help you with what you need. I recommend !!!

La Bouclette
South Korea
9 months using the app
August 10, 2022

GREAT customer service!! They are so helpful and walk you through all the steps needed to get started!

Arianne Jeri Art
Peru
9 months using the app
SmartrMail replied August 10, 2022

It was a pleasure to have you on a one-to-one coaching session Arianne Jeri Art! 😊 We'll remain available if you have any other questions!