Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

April 29, 2023

Excellent Service. Great After Sales Support. Would highly recommend this tool and the company to other businesses.

NORTH RIVER OUTDOORS
United States
9 months using the app
SmartrMail replied April 30, 2023

Hi North River Outdoors team 🏞🪓 Thank you so much for your feedback! We're glad to hear that our customer success team was able to assist you with your query 😊 Looking forward to helping North River Outdoors reach new heights!

June 27, 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Thee Skin You’re In
United States
26 days using the app
SmartrMail replied June 27, 2023

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

April 26, 2023

I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.

Shop Baby Boutiques
United States
About 1 month using the app
SmartrMail replied April 26, 2023

Hi Shop Baby Boutiques team 👶 Thank you for your feedback! We're glad to hear that you had such a great experience right from the start! We're looking forward helping your Shopify store reach new heights with Email Marketing 📧

August 25, 2023

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Lori Holmes Books
United Kingdom
20 days using the app
SmartrMail replied August 27, 2023

Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

May 24, 2023

Yasmine, you are the loving heart of supporting me. Thank you!

And I hope SmartrMail creates a button popup...

Clevaria
Sweden
3 days using the app
SmartrMail replied May 24, 2023

Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!

June 1, 2023

J'ai demandé à être appelée suite à un problème. Équipe très réactive. Le problème a été solutionné très rapidement. Merci !

Hoya Paris
France
7 months using the app
SmartrMail replied June 13, 2023

Bonjour à toute l'équipe d'Hoya 👗 Au plaisir d'avoir pu vous aider! N'hésitez pas à nous contacter si vous avez d'autres questions 😊

May 24, 2023

Muy buena atención y servicio. Nos sirvió mucho la herramienta. Muy facil de usar y buenos reportes.

CIPITRIA
Argentina
12 months using the app
SmartrMail replied May 24, 2023

¡ Hola Cipitria ! 👚👙 Gracias por sus comentarios, nos complace saber que nuestro equipo pudo ayudarlo con sus preguntas. ¡No dudes en hacernos saber si hay algo más en lo que podamos ayudarte! 😊

July 25, 2017

So happy I discovered this app! It's way easier and more straightforward than any other email marketing app I've used. Great customer service too! Highly recommend!

Pattilapel
United States
Almost 7 years using the app
May 20, 2016

Smart Mail is a revenue multiplier. It has increased sales drastically on our site https://aussiediscreet.com.au It is a no brainer. Aussie Discreet loves you guys!

Aussie Discreet
Australia
Almost 5 years using the app