Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

May 9, 2019

We decided to move away from MailChimp prompted by the discontinuation of the platform from Shopify. SmartrMail looked like a great option, and so far we are very pleased! Nicolas and his team helped migrate our subscriber list and also duplicated our previous Home page Pop Up. We also did an on boarding training to learn how to create and send email messages. Their pricing is fair and the system is user friendly. Happy customer - thanks guys!!

Seriously FAB®
United States
About 4 years using the app
April 28, 2023

Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!

Mollie and Fred Gifts
United Kingdom
Almost 4 years using the app
SmartrMail replied April 30, 2023

Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!

April 18, 2020

Responsive team. I had a few issues and they quickly resolved it - working great. Love it. Simple with lots of functions. Will upgrade to paid version when I hit the max level for free.

Motor City Auto
United States
About 4 years using the app
August 13, 2018

Awesome app and an amazing team! Nicolas is extremely helpful and quite speedy in his communication. So happy to know such individuals are behind this app.

Thank you all for your service and this wonderful app.

Bdd Wholesale
United States
Almost 4 years using the app
April 16, 2020

I really cant say enough good things about Shopify e-commerce tool, I am not joking when I say, my business has done 10-15x more business by using this product and tool than it ever did before. It is AWESOME - www.korbanth.com

Korbanth Sabers, Costumes, Models and Props
United States
Almost 4 years using the app
December 12, 2018

Great email vendor. Their staff is super helpful and have guided me through a lot. I am not the best with email marketing and because of Nicolas (my account rep) I was able to figure it out. I 100% recommend them.

TeamImpeach
United States
Almost 4 years using the app
March 31, 2023

Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!

DiamondArt.ca
Canada
Almost 4 years using the app
SmartrMail replied April 2, 2023

Good morning DiamondArt team 🎨🖼 Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! 😊

July 22, 2020

I love this app! I'm not computer savvy at all, but through this app, I've been able to create beautiful, professional level newsletters for my customers. I also love how it tracks who is opening, who is clicking, and who is purchasing. This app is definitely an 11/10 and I'd recommend it to anyone looking to step up their marketing game! Thanks for making this aspect of being a small business owner so easy. You guys rock!

Nothing Fancy Designs
United States
Over 3 years using the app
April 5, 2023

Smart mail is very user-friendly and I love how much I can get done from my phone.
I appreciate how quickly the app refreshes and how easy it is to understand. I am not technically savvy and this app makes things so much easier for me.
I will have it for a while.

Readings By Celeste
United States
Over 3 years using the app
SmartrMail replied April 5, 2023

Hi Readings By Celeste team 🌜🌞 Thank you so much for taking the time to send us this amazing review 😊 Feel free to let us know if there's anything that we can assist you with! Happy sending 💌

February 20, 2020

I have been a mailchimp customer for years but as subscribers grew, so did the fees where it was costing iver $125 per month. I am not a regular sender of emails so this was too expensive. So far I have found Smartrmail to be great, their customer service excellent and it isn't too complicated (like Mailchimp). Also great to support an Australian business :-)

GutzBusta® Slow Feed Hay Nets
Australia
Over 3 years using the app
SmartrMail replied February 20, 2020

Hi Nikki! Thank you for this feedback, we're thrilled that you enjoy the app 😊We'll remain available if you need any help with your email campaigns