Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

January 28, 2023

I do struggle with online marketing, I am getting old, but these guys make it much easier and are very helpful and patient with their instructing. Was using it with my previous website, so very looking forward to getting it all going through Shopify, love some of the new features they have added since I last used it. Great that they are updating things all the time. It has been a while since I have done any marketing for one reason or another, so very keen to get going again. Thanks guys.
Cambrelles
Australia

Cambrelles
Australia
About 2 months using the app
SmartrMail replied January 29, 2023

Hi Cambrelle's team 🧸 Thank you so much for your feedback, it means a lot when a long-time sender like you takes the time to post a review like this. We're looking forward to helping you get more out of your email marketing strategy. Make sure to let us know if there's anything we can assist you with 😊

March 30, 2021

I love SmartrMail! The app is extremely easy to use and did something I thought I was going to have to hire someone to help me do! I was able to set up an automatic email including a coupon code that sends almost immediately after customers sign up for emails on my website AND design a good looking email in an hour. I've increased my email sign ups significantly and my next step is using SmartrMail to send out a marketing email. I ran into a problem with my test email and customer service worked on it immediately and didn't rest until they had figured out what happened - it was my emails fault but I really appreciated them getting to the bottom of it. I would highly recommend!

Rent Heron
United States
About 2 months using the app
August 10, 2021

Great app, easy to use. There is support in Australia which is fantastic. Thanks Nicolas, you are treasure !

Treasure Knot
Australia
About 2 months using the app
SmartrMail replied August 10, 2021

My pleasure! We'll remain available if anything else comes up :)

March 11, 2020

Super easy to use, especially for a new company. You can create professional looking newsletters, setup email marketing and so much more in one place.

DaNi's Mixed Bag
United States
About 2 months using the app
SmartrMail replied March 11, 2020

Thank you for your feedback 🚀This is really appreciated 😊

December 24, 2020

At first, I was overwhelmed with the application. As a newbie to E-commerce I really wasn't sure of what I was doing. But after using it daily, I began to understand how simple, yet powerful a tool SmartrMail is. A much better, optimized application relatively compared to the competitors on the market. Thank you!

Fórmolo
United States
About 2 months using the app
December 10, 2013

Great app, so easy to use.
But it would be better, if we will choose products to email, as now it chooses automatically and not products I would like to promote.
So we will wait for updates and hopefully soon developer will make us more happy :) Thanks

TENEURO
Ireland
About 2 months using the app
July 25, 2022

Utilizo este app para me auxiliar nas vendas. É super facil e muito efeciente no dia-a-dia. Recomendo.

ePrime
Brazil
About 1 month using the app
SmartrMail replied July 25, 2022

Muito obrigado pela sua avaliação ePrime 🛍 Estamos felizes em saber que você gosta do SmartrMail. Sinta-se à vontade para nos informar se tiver alguma dúvida.

March 18, 2021

I am using it for the first time. I like it is... Easy to use and has brought me sales of USD 81 because of advance functionality.

Happy e-Mart
India
About 1 month using the app
December 2, 2019

Wir nutzen das Tool im deutschsprachigen Raum und es erfüllt die aktuellen GDPR Anforderungen. Die Empfänger können sich einfach und sicher von den Newslettern abmelden.
Darüber hinaus ist das Tool sehr einfach in der Nutzung.

Lottes Liebling
Germany
About 1 month using the app
November 14, 2017

A pretty handy tool really. Was using mailchimp but got annoyed with their lack of support and found automations complicated.

Good sensible support, explained things properly.

They have some sophisticated features to be played around with. The auto product emails and suggestions are quite relevant and takes care of half the work. There's room for improvement but a much needed upgrade from the old emailing tools.

Bluethumb Art Supplies
Australia
About 1 month using the app