Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

October 16, 2020

It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better

Madlaxshop.com
United States
4 days using the app
July 3, 2020

Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.

The Lettering Tree
United Kingdom
4 days using the app
February 9, 2022

We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.

Pops of the Galaxy
Denmark
4 days using the app
SmartrMail replied February 10, 2022

Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!

March 3, 2022

Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!

City Shoes (Wholesale) Limited
United Kingdom
3 days using the app
SmartrMail replied March 3, 2022

Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊

March 15, 2020

So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!

Mokopuna Merino
New Zealand
3 days using the app
December 19, 2019

For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!

Egan's Whiskey
United States
3 days using the app
SmartrMail replied December 19, 2019

Hi Egan's Whiskey team 👋

Thank you for your feedback 😊It's been a pleasure walking you through!

All the best with all your upcoming email campaigns 🚀

Kind regards,

Nicolas

May 5, 2020

Yasmine & Nicolas are a great deal of help! Awesome customer service & great with solving problems!

ZootedDaily
United States
3 days using the app
May 9, 2019

Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.

The iFISH Store
United States
About 23 hours using the app
February 2, 2023

We just started with SmartrMail, and so far the experience has been fabulous. I think the customer service is what sets this company apart. I have had several conversations with Moe, one of their great customer service reps. He has been very helpful. If this is the way they treat their customers, they'll have us for ever. If you're thinking about trying them... do it! You'll be glad you did.

VMC Chinese Parts
United States
About 22 hours using the app
SmartrMail replied February 2, 2023

Hi VMC Chinese Parts team 🛵 We're thrilled to hear that your experience with our email marketing experts has been great! Your success is our success, so always feel free to get in touch with us if there's anything else we can help you with, we're always keen on assisting all our users as much as possible and getting them the most optimized email marketing setup 📧 Happy sending! 😊

July 12, 2020

I have just started using shopify and this app, but I am very happy with the simplicity of it and the great support. So far, all my question have been asnwered quickly and problems solved.

Simply Natural Home
Australia
About 18 hours using the app