Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

Edited February 7, 2021

I'm so glad I switched! I installed this app because of the break in relations between another mailer platform and Shopify. Since then my delivery and open rates have gone up! The templates are much more professional looking and I now get automation even at the Free account level. Setting things up was pretty easy. UPDATE - Support helped me with the Landing Page Feature linked to a specific subscriber list.

Andrew Moor Photography
Canada
8 days using the app
November 5, 2018

Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!

lashsweets
Australia
8 days using the app
January 23, 2014

Great App!

I Should've signed up earlier.
Sales went up within minutes of signing up

Terrapin Stationers
United States
7 days using the app
Edited April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

MedalDisplays.com.au
Australia
7 days using the app
October 15, 2021

This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.

Steve Ash illustration
United Kingdom
7 days using the app
SmartrMail replied October 21, 2021

Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

April 18, 2019

seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.

BLUE CANDY
Australia
7 days using the app
October 16, 2020

It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better

Madlaxshop.com
United States
4 days using the app
July 3, 2020

Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.

The Lettering Tree
United Kingdom
4 days using the app
February 9, 2022

We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.

Pops of the Galaxy
Denmark
4 days using the app
SmartrMail replied February 10, 2022

Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!

March 3, 2022

Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!

City Shoes (Wholesale) Limited
United Kingdom
3 days using the app
SmartrMail replied March 3, 2022

Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊