Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

November 5, 2018

Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!

lashsweets
Australia
8 days using the app
January 23, 2014

Great App!

I Should've signed up earlier.
Sales went up within minutes of signing up

Terrapin Stationers
United States
7 days using the app
Edited April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

MedalDisplays.com.au
Australia
7 days using the app
October 15, 2021

This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.

Steve Ash illustration
United Kingdom
7 days using the app
SmartrMail replied October 21, 2021

Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

April 18, 2019

seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.

BLUE CANDY
Australia
7 days using the app
August 8, 2022

I am testing this app and it seems to me really well done. You can safely get started with the free plan!

universeplanners
Italy
About 4 hours using the app
SmartrMail replied August 8, 2022

Hi Universeplanners Team 🗓 Thank you for your feedback! We'll remain available if you have any questions 😊 Happy Sending!

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

October 16, 2020

It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better

Madlaxshop.com
United States
4 days using the app
July 3, 2020

Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.

The Lettering Tree
United Kingdom
4 days using the app
March 15, 2020

So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!

Mokopuna Merino
New Zealand
3 days using the app