This app is easy to use, and the templates are really flexible. It would be nice if it could be linked to the loyalty app I have.
Downloaded this app for a while now, but never got around setting it up. Started to toy with it last night, and got into some trouble. However, Nicolas from SmartrMail came to the rescue. Here's what i'm using the app for Automated pop up for discount codes - When visitors visit the site, they are presented with a pop up, the pop up is assigned to a specific list, which triggers an automated workflow. Automated follow up e-mail for clients who have not made a purchase in 90 days. - An automated newsletter is fired when the above rules meets the requirement. Love the level of support, even for a free account. The user interface isn't without it's flaw, it's not perfect, but as a free app, it's pretty good and can get quite a bit done. Would recommend.
I use this app to send welcome emails to my new Seventy Seven unboxed LLC apparel subscribers as well as thank you for your purchase emails to my customers. The templates and customization are pretty easy and straight forward. I'm still learning the ropes so I turn to the chat box when I'm stuck. The chat feature has been a great help to guide you with getting back on track.
As of now, the app is very clear and easy; however, there are a few things that I'm still learning!!
Ozzie & Clémentine
It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.
SmartRMail is great and easy to use. If provides beginners ideas on email marketing that they may not have thought of. The only downside is not being able to customize some features, such as the pop-up messages, thank you messages (unless you know code ...if it allows). I was limited to the number of words I could have on the pop-up and it omitted the last sentence of my messaging. It also did not provide a preview of what it would look like on mobile until it was live. Overall, fairly good for beginners.
Hi Varre Ma team 👋
We’re glad that you find the app great and easy to use 😊
Thank you for your feedback on our pop-up. As a matter of fact, we’re currently re-building our pop-up feature, allowing users to add longer pieces of text, more fields, more triggers, more design options etc. We’re aiming at pushing live this pop-up rework by the beginning of September. We hope that you’ll love the app even more once it is available.
In the meantime, note that we do integrate with specialized pop-up providers such as JustUno, Sumo, Wisepops and Optinmonster. All of these providers integrate with Shopify, and some of them offer free plans for stores just starting out.
We’ll remain available if anything comes up! 😊
Nicolas from the SmartrMail team ✉️
This app was easy to download and follow. It was my third attempt to find a suitable app for sending customers newsletters, and it made life very easy! Its not complicated and its free, doesn't rope you in or trap you into monthly payments once you have over 300 customers, like other apps. I found the newsletter, product emails awesome. Easy to import all my customers emails from Jilt and Mailchimp. It would be great if it combined products to make a slideshow in the newsletter but you can add videos instead
Hi Tickittyboo team! 👋
Glad you enjoy the app and that it’s made your life easy 🎉 That’s correct, we do not force users onto any plan. You can stay on the free plan as long as you have less than 1000 subscribers. Past this threshold, we’ll simply send you a note about this. We never automatically move users onto paid plans 😊
On a side note, Slideshows aren’t supported in most inbox providers, including Gmail and Outlook (here is a detailed doc on the subject for more information: https://www.emailonacid.com/blog/article/email-development/build-an-interactive-carousel-for-email/). However, we support gifs in image blocks, which means that you can create your own “slideshow” by creating a gif outside of the app, and importing this gif in just a click with our image block feature. If you experience any issue creating it, please make sure to contact our support team as we’ll be happy to assist you with this process 😊
All the best to Tickittyboo and Happy Sending ✉️
Linea Italia gioielli
Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.
Hi Linea Italia gioielli team 👋
Thank you for your feedback, this is really appreciated 😊
The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️
In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.
Nicolas from SmartrMail
Resolute Clothing Co.
The app was easy to execute right away. The ease in navigating through the app to create and automate campaigns helps to get you up and running quickly and with piece of mind that you can increase subscriber engagement.
UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one-by-one to do the deletions (no way to do several at a time), and then it goes back to the very beginning. It can take a while if you have a large list. Otherwise we really like the format and how well it works and the templates are nice.
Just signed up for a paid subscription 2 days ago as we wanted to send more emails beyond the free allowance and since then there has been 2 issues. There has been no customer service reply in 24hrs to an email about customizing the email, which we have since sorted out, but the other was enough to make me cancel my subscription. There is a notation and the bottom of the emails that reads "Get more sales with SmartrMail"!!! I was totally horrified to see this as a paying customer! We tried to sort out how to remove it as so far no reply to our last email. This footer notation doesn't show in the preview either, which was really sneaky, so it was not noted until seen in the email we sent ourselves. We finally found that there is a small notation on the design page footer that has a small checkbox that reads "include logo footer", which is checked by default and has no indication of exactly what it is. Very deceptive. Just beware everyone!
Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take longer than our average 10-20 minutes on Sundays, as we try to maintain work/life balance for our team during the pandemic.
We've removed our branding now. We love your suggestion so we're also implementing a change to remove this on all paid plans instantly this week. You're also able to remove this on free plan, unlike most other email apps.