Reviews (71)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 22, 2026

Excellent customer service! João, Jorge and D'Angelo are great. They always reply really quickly and are so helpful in resolving any issues.

Edible Health
United Kingdom
About 2 years using the app
July 15, 2026

Great support from the team of D'Angelo and Jorge. great app!

PlayOn Relief
United States
9 months using the app
July 13, 2026

they are so patient and responsive.

Kahawa 1893
United States
Almost 2 years using the app
Edited July 9, 2026

Top notch support from the Smartrr team! We received assistance from D'Angelo, who has helped us immensely with customization on several occasions.

Blonyx Canada
Canada
About 2 years using the app
September 7, 2025

We’re a Shopify agency and have used Smartrr to power B2B subscriptions for nearly two years. It’s been rock-solid, easy for teams to manage, and consistently improving with thoughtful releases. Support is responsive and developer-friendly when we need deeper integrations. Smartrr has become our default for B2B subscription builds. Highly recommend.

Arctic Grey
United Kingdom
Over 2 years using the app
July 7, 2025

This app has been a life saver for us. A large portion of our customers are 60+ yrs old and the simplicity of the customer account page to manage subscriptions is MUCH better for our demographic. We're seeing more subscriptions and higher retention, and less customer service emails because of it. All wins.

Fernwood Coffee
Canada
3 months using the app
July 7, 2025

Love Smartrr and it's so much better than ReCharge, an app we were using for 5 years. Both my team and our customers are appreciating the simplicity of the app. The customer service is great, too, when we need help setting a few things up or making some edits to the program / customer subscriptions. Love an integrated loyatly program and that we can reward our subscription customers with more rewards than 1x customers. 10/10 recommend.

Picot
Canada
4 months using the app
June 11, 2025

We transferred from Yotpo to Smartrr Subscriptions. The transition was actually quite smooth. The Smartrr team did a great job and addressed any questions concerns or issues we had quickly. I was nervous to make the change but Smartrr team helped make it very easy on us. The experience for our subscription customers only improved so I see this subscription change to Smartrr as an all around upgrade. The app is quite intuitive and user friendly even for non-technical IT folks like myself. Really happy with the app and product support so far.

Realize
United States
27 days using the app
April 15, 2025

5 Stars – Unmatched Support & Seamless Setup

Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.

Gigawatt Coffee Roasters
United States
Over 2 years using the app
April 14, 2025

Huge shoutout to Esther and the Smartrr team — they went above and beyond to help us get our subscription flow dialed in. We threw a fairly custom setup at them involving Replo, Rebuy, and unique bundling logic, and they handled it with speed, flexibility, and total professionalism.

Esther was incredibly responsive, clear, and collaborative throughout the whole process. We couldn’t have asked for better support.

Highly recommend the Smartrr app — not just for the functionality, but for the team behind it.

Hoolest Inc.
United States
12 months using the app