Reviews (65)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 7, 2025

We’re a Shopify agency and have used Smartrr to power B2B subscriptions for nearly two years. It’s been rock-solid, easy for teams to manage, and consistently improving with thoughtful releases. Support is responsive and developer-friendly when we need deeper integrations. Smartrr has become our default for B2B subscription builds. Highly recommend.

Arctic Grey
United Kingdom
Over 2 years using the app
October 15, 2025

João, from Smartrr support was incredible! He quickly determined the issue and resolved it completely. Great Support!

BioPure US
United States
About 2 years using the app
July 30, 2025

I thought I had a Smartrr issue with my site, Smartrr support came through and fixed it anyway. D’Angelo was great—he went above and beyond to help me get everything sorted out, even though the problem wasn’t actually caused by their app. Really appreciate the awesome support!

SpongeBath
United States
Over 3 years using the app
June 16, 2025

Smartrr's been a key support to our growth. Our rep is responsive and helpful, no matter how small the issue. Really appreciate the new ideas they add to the platform periodically as well.

Cheribundi Pro Shop
United States
Over 2 years using the app
July 7, 2025

Love Smartrr and it's so much better than ReCharge, an app we were using for 5 years. Both my team and our customers are appreciating the simplicity of the app. The customer service is great, too, when we need help setting a few things up or making some edits to the program / customer subscriptions. Love an integrated loyatly program and that we can reward our subscription customers with more rewards than 1x customers. 10/10 recommend.

Picot
Canada
4 months using the app
July 7, 2025

This app has been a life saver for us. A large portion of our customers are 60+ yrs old and the simplicity of the customer account page to manage subscriptions is MUCH better for our demographic. We're seeing more subscriptions and higher retention, and less customer service emails because of it. All wins.

Fernwood Coffee
Canada
3 months using the app
April 15, 2025

5 Stars – Unmatched Support & Seamless Setup

Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.

Gigawatt Coffee Roasters
United States
Over 2 years using the app
April 9, 2025

Smartrr has been a great subscription solution for our team. Their support team has been so helpful with big and small issues as they arise. They've evolved over the years to offer more customization, letting our consumers be flexible with their subscriptions and allowing us to offer more capabilities.

Cheribundi
United States
Over 2 years using the app
August 2, 2024

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

HoldOn
United States
Almost 2 years using the app
March 17, 2025

Smartrr has been a game-changer for us! We've seen incredible subscriber growth since joining, and their team has been nothing but supportive. Anytime we've had a question or needed assistance, they've been quick to help and super responsive. We truly appreciate their partnership and highly recommend them to anyone looking to level up their subscription experience!

CLEAN CAUSE
United States
Over 1 year using the app