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Excellent customer service! João, Jorge and D'Angelo are great. They always reply really quickly and are so helpful in resolving any issues.
Great support from the team of D'Angelo and Jorge. great app!
they are so patient and responsive.
Top notch support from the Smartrr team! We received assistance from D'Angelo, who has helped us immensely with customization on several occasions.
We’re a Shopify agency and have used Smartrr to power B2B subscriptions for nearly two years. It’s been rock-solid, easy for teams to manage, and consistently improving with thoughtful releases. Support is responsive and developer-friendly when we need deeper integrations. Smartrr has become our default for B2B subscription builds. Highly recommend.
This app has been a life saver for us. A large portion of our customers are 60+ yrs old and the simplicity of the customer account page to manage subscriptions is MUCH better for our demographic. We're seeing more subscriptions and higher retention, and less customer service emails because of it. All wins.
Love Smartrr and it's so much better than ReCharge, an app we were using for 5 years. Both my team and our customers are appreciating the simplicity of the app. The customer service is great, too, when we need help setting a few things up or making some edits to the program / customer subscriptions. Love an integrated loyatly program and that we can reward our subscription customers with more rewards than 1x customers. 10/10 recommend.
We transferred from Yotpo to Smartrr Subscriptions. The transition was actually quite smooth. The Smartrr team did a great job and addressed any questions concerns or issues we had quickly. I was nervous to make the change but Smartrr team helped make it very easy on us. The experience for our subscription customers only improved so I see this subscription change to Smartrr as an all around upgrade. The app is quite intuitive and user friendly even for non-technical IT folks like myself. Really happy with the app and product support so far.
5 Stars – Unmatched Support & Seamless Setup
Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.
Huge shoutout to Esther and the Smartrr team — they went above and beyond to help us get our subscription flow dialed in. We threw a fairly custom setup at them involving Replo, Rebuy, and unique bundling logic, and they handled it with speed, flexibility, and total professionalism.
Esther was incredibly responsive, clear, and collaborative throughout the whole process. We couldn’t have asked for better support.
Highly recommend the Smartrr app — not just for the functionality, but for the team behind it.