Reviews (51)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 5, 2025

Great customer service. Easy install and management, but have to reach out to the team to make front-end/aesthetic changes/updates.

DEON LIBRA
United States
Over 1 year using the app
November 29, 2024

Fundamentally it is a great product.

Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

Moodeys
United Kingdom
About 1 year using the app
December 29, 2024

Super helpful. They've helped us with so much and have worked quickly

pureskin
United States
About 2 months using the app
August 29, 2024

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

Graymatter Labs
United States
About 2 years using the app
August 2, 2024

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a ...

HoldOn
United States
Almost 2 years using the app
February 1, 2022

We love using Smartrr, it's been an easy partnership. They help us with retention and have a great, supportive team. I look forward to working with them as partners going forward as they release new features.

Common Heir
United States
About 3 years using the app
smartrr replied May 18, 2022

Thank you for your review! We are excited about what's to come for our partnership as well. More great features to come :)

April 22, 2022

We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!

Cooking Panda's Store
United States
Almost 3 years using the app
smartrr replied May 18, 2022

Thank you for your review! We are so grateful to be partnered up with the Cooking Panda team and look forward to growing together.

April 13, 2022

Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!

Remi
United States
Almost 3 years using the app
smartrr replied May 18, 2022

Thank you for your review! We know how scary it can be to switch over to another app and we are so happy to hear we exceeded your expectations. We love working with the Remi ...

September 29, 2022

Switching over to Smartrr was one of the best decisions to our subscription business we've made. More than anything else, their unmatched customer support creates an experience unseen with any other Shopify app we have used. The sheer amount of new features and updates released in the past year since using Smartrr has been incredible. Their deep support for variants unlocked many options for our ...

Slate Milk
United States
Almost 3 years using the app
Edited April 9, 2024

We switched from Stripe subscriptions.

Wyndly
United States
Over 2 years using the app
smartrr replied May 18, 2022

Thank you for your review! We are so excited to have you onboard with us and look forward to helping Wyndly grow.