Supercharged SMS Marketing , 129 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and effective features, particularly for recovering abandoned carts and boosting sales. Many report significant revenue growth. The text message templates and Shopify Inbox integration are noted for their convenience. The pay-per-text model is preferred by some merchants over a monthly subscription. Customer service is praised for its responsiveness, and the app's assistance with compliance is positively received. It's seen as a valuable tool for expanding customer base and increasing order numbers.
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The setup process was one of the easiest I've ever experience. We're really looking forward to testing the service out in the wild.
This app texts customers even when automations are turned off. It has been a recurring problem and nothing has been fixed. The only solution is to uninstall it. There are way better text marketing apps available with cheaper prices per text, don't jeopardize your customer relationships by using this.
Hi,
We’re extremely sorry to hear about your negative experience with the app. We had emailed you regarding this issue, but did not receive a response. This is not the experience we want any of our customers to have with our app, and we would love another chance to resolve this matter.
If you have any questions, please email laura@superchargedsms.com. We would be happy to help!
Best,
SMS Text Messaging & Marketing Team
i used this app and it very good and easily integrate with shopify and guide how to increase follower
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
Edit to add: I am very pleased with the response I got after posting my review, which is why I am changing my review from 1 star to 3 stars. They said they fixed the issues but because of all that's happened, However, I recommend giving them a try. I have had multiple issues and not pleased at all with how much money I spent on campaigns that didn't work. I've had campaigns only send to a select number of subscribers when it should have gone to all, I've had one not send at all, and one that sent 30 minutes earlier than scheduled. In addition to that, on 5 separate occasions, I had texts come through from people who were mid-conversation with another business and the number would randomly switch over to the one this app provided. The people who sent the messages were confused because to them it looked like they were still texting the original business. Lastly, I had a customer say that the texts were coming through from different numbers. I am upset at the money spent and hours wasted on this. I do not recommend this app.
Hi there, I'm so sorry this happened to you and I deeply apologize. It seems as if we've identified a bug that may have caused this related to your account which is now solved.
I've sent you an email with complete details, but are you able to email us back at team@lazerblasters.com so we can provide an immediate solution and provide a complete refund for the trouble it has caused?
Kind of odd that you need to pay them money to see if their messages work. after reading the reviews and the issues ive encountered i see this a dodgy proposition , there is no meaningful support just sticky send us money buttons everywhere
Hi,
We provide everyone with free credit as soon as you install the app so that you can test it out before loading any funds. I just looked into your account and noticed that you haven't tried sending any messages yet - is there anything we can help with?
We have 24/7 support - you can email us at laura@superchargedsms.com, and we will be happy to help you get set up. I've emailed you from the account as well.
Best,
Appregator Team
Could be better optimized with a more streamlined workflow. Having difficulty with setting up sms automations
Hi,
Thank you for your review. Our team would be happy to help you set up the automations! Could you email laura@superchargedsms.com?
Best,
SMS Text Messaging & Marketing Team
Easy setup, seems to work well with abandoned carts. Just wish Shopify would charge in AUD instead of charging more than the advertised price which is in USD
New app and looks like its working well. Great set up and great response from clients. Works great with Ping
Its fairly easy to set up and navigate! Set up was a breeze and I was not confused by the directions. I just wish it wasn't as costly.
so far so good thanks sms text. easy set up with alot of different features and options to choose from
Thanks RebelApparelClothing for the kind words! If there's anything else we can help you achieve, such as helping you set up the most successful strategies, please let us know - happy to help and hop on a call :)