Supercharged SMS Marketing

Update - Laura responded right away and fixed the issue swiftly. I sent out a campaign for the first time and got orders immediately. Thank you for your great app! -------------------------
I cannot believe such an app exists on Shopify. I sent them multiple messages about issue of not being able to send campaigns. I've waited 3 weeks for response. Yet, NOTHING, literally NOTHING! This is beyond baffling. Why would a paying customer can't get any support at all. I missed the opportunity to send campaigns for Black Friday and Cyber Monday. Any retailers would understand what it means for a business. I've never rated 1 star for any app. I'm hoping this review would get their attention. I hope this is just all a misunderstanding. However, it's very unlikely because Shopify reached out to me asking if they've responded my request. I told them no and they said they will reach out to the app. Yet, still NO RESPONSE. I cannot imagine that I will continue with their service. Friends, be aware!

Updated on August 28

The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.

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First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!

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Update

The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.

Amazing when it works but when it doesn't, customer service is extremely helpful when it comes to troubleshooting issues. They let me know that they have updated the app and fixed all previous issues so it should be smooth sailing from here.

Works good when it works. Sent out a campaign and none of my subscribers received it but I was charged. Ive sent multiple emails, and haven not received any response. We have only a small list of subscribers, which we are trying to build. We send out updates to our hours of operation, as we are open during inclement weather to sell our products.

Overall fine, a little tedious to get started with the SMS and text message marketing. Worked fine, directions we're easy to follow.