Reviews (3,434)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and robust targeting options of this app, particularly for engaging younger audiences with features like augmented reality. They find the ads cost-effective for driving traffic and sales, especially with shoppable and dynamic product ads. Supportive customer service and detailed analytics further help optimize campaigns, enhancing its value for e-commerce businesses.

Edited August 11, 2021

Very beautiful ads and bring adult customers who appreciate electronic work, a really great application. I hope to continue with you and benefit from it

final touch
Saudi Arabia
9 days using the app
Edited August 28, 2020

BE AWARE! They keep charging you even after you stopped running your ads. I ran ad for one day. they charge too much. I even removed my billing infos. they still charging me. I am angry right now. they will be dealt with. you messed with wrong person. I worked with FBI for 20 years.

elymbmx
United States
8 months using the app
Snap Ads replied September 14, 2020

Thank you, we are investigating this. Please share more information via our support channel:

Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help

Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.

August 26, 2023

Effortlessly organize tasks and boost productivity with our intuitive task management app.Try it now

Total Bundles
United States
9 days using the app
August 30, 2020

I use this app for advertising purposes to help my shop be more visible. I appreciated the easy setup and hope everything else goes as smooth.

Ziba Gardens Bazaar
United States
9 days using the app
July 30, 2023

Good and easy. The experience was good, a little bit tricky in pixels part for coding. Overall, it was good

Scarlett Star
Australia
4 months using the app
June 27, 2020

it was pretty easy to set it up. no stress at all. straight to the point and very precise. had guidelines also

jabelstores
Ireland
4 months using the app
September 23, 2023

easy to create the account plus you get a $100 bonus after $25 spent

Punny Apparel
Canada
8 days using the app
June 3, 2020

Not as difficult as facebook. A few hoops. Lets see if the conversions are better than google and Microsoft.

SeriousStyles2020
United States
9 months using the app
December 16, 2020

STAY AWAY! I started with snapchat to campaign my website and after a few days I cancelled my campaign but still getting charged every single day! Do yourself a favor and keep away!

Footwear Maison
United States
8 months using the app
Edited September 12, 2020

Hello

I have a problem with the Snapchat ad app.
When I signed in for the app. And I tried to update the information. the system asked me to remove all the advertising-related activities at Shopify Marketing, but when I went to do that the system refused to clear the ads.. I don't know why.

Mishastyle
Saudi Arabia
8 months using the app
Snap Ads replied September 14, 2020

Hey there! I'm sorry you've run into this issue, we are investigating. In the meantime, below is the best way to get support in the future.

Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help

Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.