Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

August 27, 2021

Very great support and it helps me to better set my promotion! The customer support is helpful to answer all my queries.

Jungle House
Malaysia
Over 2 years using the app
Orbit replied August 27, 2021

So glad we could help! - Emily, Support Lead

Edited February 16, 2022

This is a great app that meets a lot of my needs. The support team is very friendly and helpful, sorted out an issue quickly.

Charmed Jewellery
South Africa
Over 2 years using the app
Orbit replied September 1, 2021

Thanks for the kind words! - Emily, Support Lead

January 30, 2021

Great app that allows us to offer dynamic discounts and promotions very easily. When we needed help with some code edits, it was done in a timely and professional manner.

LaLa Confetti
United States
Over 2 years using the app
November 22, 2022

While not perfect, this is one of the best apps for going over and beyond what Shopify natively allows. We are able to create multiple discounts, bundles and more. Support is also excellent.

Naira Cake Supplies
United Kingdom
Over 2 years using the app
Orbit replied November 23, 2022

I'm glad to hear it's been working for you so far. Thanks for sharing! - Emily, Head of Support

Edited September 28, 2022

I use this app to help bundle products on our website. I recently had an issue with how it integrated with other apps. So like any app it doesn't alway do what I need, which in this case was how it worked along side our specific currency convertor. But I have to say the support team is extremely helpful and responsive. The app otherwise does a good job of what it needs to do. I solid app I would recommend.

The Pedla
Australia
About 2 years using the app
Orbit replied October 5, 2022

Thank you so much for the detailed review!! - Emily, Head of Support

Edited February 24, 2021

We have been using this app for about 2 years to offer our customers tiered multi-item discounts (buy 2 items get a discount, buy 3 items get a bigger discount, etc). This functionality has been valuable for our growth and is an important component of our customer experience. Over time issues have popped-up as we deal with Shopify limitations (e.g. only one discount code can be applied) and as we implement other apps that at times may conflict with the USO app (technically or logically) but the support from James and others has always been awesome and the issues always resolved. We foresee this app as being part of our infrastructure for the long term.

Ivory Lane Boutique Inc.
Canada
About 2 years using the app
Edited November 16, 2020

Words would not explain the support I received - Thank you!
You went all in to help and didn't rest until the problem was solved and even squeezed in a few extra tasks for me.
Very much appreciated - especially before the big Black Friday Weekend - a correctly working website is crucial right now!! Happy Holidays to the Pixel Union Team - especially Henry :)

Acorns & Twigs
United States
About 2 years using the app
November 3, 2020

Incredible ROI with this app. Easy to setup, use, turn on/off and execute. Their customer service is also A+.

Swet Tailor
United States
About 2 years using the app
April 22, 2021

we use this app to provide a discount when customers buy items in sets of 2. It's easy to navigate, works great for our shop and Pixel Union always provides fantastic support!

SALT Shop
Canada
About 2 years using the app
January 15, 2023

Great app!
Many different options for discounts.
Helpful customer support!
Currently is not working with the Buy Now button.

Daniella Lehavi
Israel
About 2 years using the app
Orbit replied January 17, 2023

Thank you for the review! - Emily, Head of Support