Set the discount I am using for the end of 2017. Every day, people come to ask me why I can’t use it.
Hello! It sounds like the date on your offer was set to 2017, meaning it wouldn't be visible to current customers. We've sent an email with instructions on how to fix this—please get back to us when possible so we can solve this problem.
This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.
Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!
Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429
after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!
Hi there! We've responded to your request, however, sometimes these responses end up in your junk mail—please check there. We've also escalated your query to our development team but it looks as though you've uninstalled the app. Please check your inbox for an email with more instructions on how we can solve this problem.
This app was free and now it started charging me without telling me i had to pay for it, i would like a refund from that. because i was not told and i would of deleted it
Hi there! Ultimate Special Offers has a free 10-day trial, after which there is a monthly fee. However, we never charge without consent as payment requires authorization by the account owner first. In case you'd like more information about this process, we've sent you an email about payment authorization.
Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.
I used to love this app but recently it has become really unstable and causing huge customer service issues. Bulk discounts or BOGOF are a nightmare, it misses so many items off even though I group them into collections there seem to be more combinations that do not work than those that do. This means whenever we run an offer our CS team are inundated with angry customers that cant get the advertised offer to work. Currently about to uninstall and find a better solution.
We're so sorry to hear you're having trouble! If you're willing to reinstall, we'd be happy to get you the help you need. We've sent you an email with more information. Hope to hear from you soon.
The app doesn't work and Inject advertising in the store!! Very Bad! I have removed the application and the advertising is still showing!
Hi there! The app doesn't inject any advertising into the store, so there may be another app conflicting with ours that's causing issues. We'd love to take a closer look. We've sent you an email with more information!
Horrible support, they package their own jquery which screws up the rest of the site, unresponsive on email, massively frustrating. Used to be great until Pixel Union bought this app and it's down hill from there.
We're sorry to hear you're experiencing problems! We haven't found any unanswered emails in our inbox, but we just emailed you. Please let us know when you've received it so we can get this fixed for you ASAP.
I created a volume discount via there website however it messed up my website!! made everything go so small and move things in the wrong place. I deactivated and removed the app but still did not fix things.
Hi there! We're sorry to hear you're having issues with the app. A member of our support team has reached out to you via email. Please let us know when you've received the message so we can get this fixed up and remove that code for you ASAP!
this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!