Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to run various promotions, including BOGO and quantity breaks, and its seamless integration with Shopify themes. Its intuitive interface is praised for boosting conversions. The customer support team is highly commended for their exceptional service, particularly in resolving compatibility issues with third-party checkouts and other apps. The app's pricing is deemed reasonable for its features, and the developers are responsive to feedback, often implementing new features based on merchant requests.

August 6, 2023

Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.

Colief Singapore
Singapore
Almost 4 years using the app
Orbit replied August 8, 2023

I'm so happy to hear everything went so smoothly for you!! - Emily, Head of Support

May 16, 2023

Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick.
I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours.
Excellent app and support.

selbyvapes
United Kingdom
Over 2 years using the app
Orbit replied May 16, 2023

Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

King and Fifth Supply Co.
United States
Over 5 years using the app
Orbit replied June 14, 2023

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

July 4, 2023

Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.

Jaggad
Australia
Almost 6 years using the app
Orbit replied July 5, 2023

Thank you so much for sharing! - Emily, Head of Support

June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO.

My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Shopportuguese.com
United States
Over 2 years using the app
Orbit replied June 28, 2023

Thank you for leaving this review!! - Emily, Head of Support

July 26, 2023

This app is a game-changer! With a user-friendly interface, it makes shopping a breeze. The promotion tools are innovative, driving sales too. The support team is responsive and helpful. It seamlessly integrates with our store, making it a must-have for any online business. Highly reliable and efficient - I couldn't be happier!

Rip Curl Indonesia
Indonesia
Almost 2 years using the app
Orbit replied July 28, 2023

Thank you so much for this review!! - Emily, Head of Support

October 3, 2023

Honestly a really good app overall! Alex at Orbit has gone above and beyond when we have (admittedly silly) questions!

Service is impeccable and the app is very easy and intuitive to use :)

Supergood.
United Kingdom
Almost 3 years using the app
Orbit replied October 6, 2023

There are no silly questions :) Thanks so much for this review!! - Emily, Head of Support

August 4, 2023

Changed theme to capital and the app did not work properly as a result
Reached out to support - who offered WORLD CLASS support and resolved my issue quickly. On top of this, It is a great app which attracts my customers to purchase

Quinn - Sexy Lingerie
United Kingdom
Almost 2 years using the app
Orbit replied August 8, 2023

Wow world class!! thank you so much for this glowing review, we really appreciate it!! - Emily, Head of Support

August 24, 2023

The app allows mostly all the promotion rules that you can think of. Reaching out to the customer support which is super helpful and efficient.

mothercare-malaysia
Malaysia
About 1 year using the app
Orbit replied September 5, 2023

Thanks for sharing your experience! - Emily, Head of Support

May 12, 2023

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Pair Pair Full
Hong Kong SAR
About 3 years using the app
Orbit replied May 12, 2023

Thank you for this review!! - Emily, Head of Support