Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of product add-ons and bundles, noting its seamless integration with Shopify stores. It's praised for boosting sales through upselling and cross-selling, and its user-friendly, customizable interface. The app's reliable performance contributes to increased conversion rates. Exceptional customer support, marked by responsiveness and technical expertise, is frequently highlighted. Continuous improvement with new features and affordability are also noted.

September 23, 2022

So far, this app is very basic. I have two big problems. The first problem is that I have the ability to configure add-ons on each product or collection, which adding them within each collection speeds up the configuration process for us tremendously. However, I can only configure a discount for add-ons added only on individual products, not collections. The second problem is there is no way to see how this app performs or what revenue is attributed to the efforts of this app. Some apps will show attributed revenue in Shopify sales channels reports while others might show reporting within their app. This app does neither. I'd be happy to change my review if these features are implemented. Until then, it's not worth the money we pay for this.

Wildlife Tree
United States
6 months using the app
Spice Gems replied October 14, 2022

Hello,

The app is under constant development and new features are released frequently.

Thanks for your feedback.

October 30, 2020

Really great service. I asked them to customize it according to the look and feel we wanted and they did it exactly as we wanted and better! Super fast response too!

Makartt Canada
Canada
5 days using the app
August 1, 2019

Great app and absolutely amazing support. Worked hard to help me customize the app to my exact specifications

UpTeeth
United Kingdom
5 days using the app
April 4, 2023

The app fulfills exactly the need we were looking for. An easy way to add accessories to products without having to make many variants out of the product. Also the possibility to reduce the prices in combination with the main product increases the customers' willingness to buy.
Also the support was very quick to respond to a small question we had and helped us professionally.

Holz-Feuer-Shop
Germany
5 days using the app
June 8, 2020

This app works perfectly and is very easy to use. The support team has been excellent. They even helped me to add custom code to show add-on products within our custom add-to-cart confirmation pop-up.

3D Universe
United States
5 days using the app
March 16, 2021

We reached out to Spicegems to help us with the install on our website. They did it within 24 hours and we were up and running! They also helped us fix some display issues on Mozilla. Definitely recommend.

Leak Saver
United States
5 days using the app
July 25, 2020

I like the ease of use and the functionality of the app. The tech support is great and they made a couple of tweaks to make it work even faster. Thank you!

Michael Hyde
United States
5 days using the app
September 20, 2021

App team offers wonderful support, our store is live now publicly. It was an amazing interaction and support with the Zeeshan from the team.

Inka
India
5 days using the app
August 31, 2022

The best support ever. Amazing app! The developers of the app customize my app by my needs! I´m very happy for this!

COROS TRAINING HUB
Colombia
5 days using the app
October 29, 2021

Thank you very much. I am impressed with the wonderful support. It is a service that I have never experienced before. I will refer to the advice. Thank you

mateli
Japan
4 days using the app