Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of product add-ons and bundles, noting its seamless integration with Shopify stores. It's praised for boosting sales through upselling and cross-selling, and its user-friendly, customizable interface. The app's reliable performance contributes to increased conversion rates. Exceptional customer support, marked by responsiveness and technical expertise, is frequently highlighted. Continuous improvement with new features and affordability are also noted.

February 19, 2021

This app is great and easy to use. I needed some customization and Harshita at Spice Gems worked with me to provide and install some custom code to do exactly what we needed. Communication and customer service was super fast. My store looks great and functions as needed. Also looks great on mobile. I would recommend this app to anyone who needs "Add-ons".

Pool Nation USA
United States
1 day using the app
Edited March 8, 2021

Very straightforward and useful app enabling simple additions of add-on products for upselling purposes. It has added great value and functionality to our e-commerce store. SpiceGems team also offers excellent support response - highly recommended all round!

NEMARI
United Arab Emirates
1 day using the app
January 31, 2023

The system is easy to install and use. Very customisable. Very comprehensive and quick customer service.

Bristol Dry Gin
United Kingdom
About 24 hours using the app
March 13, 2019

Very good customer service support. I had the issue with installation, and submitted a ticket. They helped me within a few hours, very impressed

My Vpro
United States
About 23 hours using the app
December 10, 2020

Great App! This app is really helpful for my store. The support team is awesome. I had some issues while installing that app. The support team sorted it right away.

chargehome.se
Sweden
About 20 hours using the app
Edited July 20, 2020

The team is very kind and they help you with all the customizations you want. I recommend this app. Very good.

mysafenest
Italy
20 days using the app
October 16, 2020

We use the app to add on service for certain products. Brilliant app and we feel lucky that we found it. Very good and fast service. Thanks a lot Team SpiceGems.

Meira.is
Iceland
About 14 hours using the app
September 15, 2021

I'm still on my trial but they are very helpful. Asked for them to adjust the font to my theme's font and it works so nicely now! Such a cool app. Thank you very much

The Capital Distillery
South Africa
12 days using the app
Edited March 6, 2020

Update: Support contacted me offering to fix the issues, and they claim to be working to make their app more robust. I’m not reinstalling just to check at this point, but it’s good to know that they try to help and improve. My impressions about the app remain the same, but since I was on a free trial and I decided not to give it a second chance, I‘ve updated the star rating based on the willingness of their support service.
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I'm sorry to be the one to give a poor review, but the app just didn't perform well after the installation on my store (using the theme Modular)

First, for some strange reason, the square for the image of the addon product was not centered and only half of the image was showing.

Another problem was that when I selected the addon and added both products to the cart, the quantity of parent product was doubled! That could have led to very angry customers if I wouldn't have noticed.

Also, my theme is using an "add to cart" functionality that doesn't leave the product page, but with this widget installed, it stopped working even for products without addons, going straight to the cart page.

I immediately contacted support but it's Sunday so I understand they couldn't get back to me soon. I found another app at a very similar price which worked perfectly from the start, so I decided to simply uninstall this one.

This app looked promising, but it's buggy. The installation instructions were a bit confusing too. Hopefully the developers can fix it and improve it in the future, but for now, I can't recommend it.

BTW, there are no instructions provided for those nice style settings from the media gallery screenshots.

Sticky Kit
Japan
About 8 hours using the app
Spice Gems replied February 10, 2020

Hello Jessica,

Thanks a lot for sharing your feedback. 

I checked our help desk. We received your query at 7:45 AM IST (on a Sunday) and by 1 PM IST you had already posted a 1 star review.

The issues that you have mentioned can sometimes occur due to theme css and js conflict. We would have fixed it in 24-48 working hours.  

A lot of our customers have Ajax cart functionality and our app works perfectly on their stores. 

In case you decide to install the app back again in future, feel free to contact us and we will fix these issues for you. 

I am happy that you found an app which works for you. I wish you luck and success with your venture.

-Ankit
Co-Founder, SpiceGems