Reviews (1,365)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report that the app effectively increases email sign-ups and conversions with its gamified Spin the Wheel feature, enhancing customer engagement. It is easy to set up and customize, smoothly integrating into stores while collecting valuable customer data like emails and phone numbers. Merchants also appreciate the responsive and helpful customer support, which provides quick solutions and guidance.

June 1, 2023

Get ready for the stressfull 15 minutes when you find out your new feature wheel is only giving your customer biggest prize and another 10 minutes you are trying to delete this app. Nightmare. Stay away

Vapesavers
United Kingdom
2 months using the app
Care Cart replied June 5, 2023

We apologize for the inconvenience. Our customer success manager has sent you an email. We did not receive any inquiry from your end. Please reply to us and we will make sure to resolve your concerns. thanks

Edited November 28, 2020

Forced to write a review. I selected remind me later and it would not go further. The review had to be 100 characters before it could be submitted

Anekeh’s $5 Dazzles
United States
18 days using the app
Care Cart replied November 29, 2020

We apologize for the inconvenience. Adding the review is optional to use our free app and we have also mentioned it in the app. We hope that app will perform well to bring sales and subscriptions on your store. and you'd be glad to update the review to reflect your recent experience. All the best!

December 4, 2023

Terrible. Impossible to unsubscribe and it charges you after 300 impressions which happens in about 2 days. The app is super glitchy.

Zenful Yoga
Canada
8 days using the app
Care Cart replied December 6, 2023

We apologize for any inconvenience. However, based on the records check, there were no charges levied against your account. The App is Free till 300 Impressions a month. The App was only installed on your account for a week. Moreover, the App uninstall process is also universal for all third-party Apps. Our 24/7 live chat team is also there to provide immediate assistance. Our customer support manager has sent an email to you to resolve any concerns. Please reach back to us. Thanks.

Edited October 10, 2020

It’s very easy to get started I will give another review after it’s in effect. I’ll see how manhole more sales I get by using it. I just started using this app

Treadyco
Malaysia
8 days using the app
Care Cart replied October 12, 2020

Adding the review is optional to use our free app. Since the app is working perfectly fine on your store, we're hopeful it will improve the conversion. We encourage you to delete this review and add one later to reflect your recent experience after using it for a good amount of time.

November 12, 2022

Not once but twice did I find this app suddenly have it's unique generated discount codes given to customers on their spin-wins stop working, causing them to go to check out and have it say the code is invalid. There is no way to tell this happens either unless you test it yourself or have a customer contact you. This happened a few days in a row without my knowledge, noting I had quite a few new subscribers sign up and win a discount, only to find it didn't work. This has likely costed me brand trust/reputation, customers and sales. I'm leaving this review as though this app looks nice and is relatively straight forward, there are still some gaps in it's design (like tab/section to manage set-up coupons/discount codes. Thas be greatly disappointing in that regard and I'd hate for other store owners to have this same issue also.

LazrLights
Australia
7 days using the app
Care Cart replied November 14, 2022

We really apologize for the inconvenience you have faced. As per our research, we have found out that this is an understanding issue on your side. Discount code expires after the expiry days set in the discount code setting of the app. There must be an expiry date set in your app's settings due to which the discount code is getting expired. Other than that, our application's discount code is working absolutely fine.
Our support team has contacted you via email as well, please install your application again and respond to support so that they can help you change the settings of the app.
We would love to assist you in the best possible ways.

January 27, 2021

havent even tried it yet............................................................................................

Care Amore
United States
About 23 hours using the app
Care Cart replied January 27, 2021

Adding review is totally optional to user our free app. We hope that it will help you collect subscribers and generate sales. We encourage you to add review later when you have fully experienced the app on your store. All the best!

January 27, 2022

What a horrible experience!!! This app does not let you customize anything because once you spend your precious limited time editing the app for your website… IT DISAPPEARS! moments after you save it. I tried multiple times with customer service as well & even she was confused! I cannot believe I even had the patience of 3 hours! On this app! To make matters worst! It was live and it turn it off.. I had to go back to edit and change zones the most! Stay AWAY!! I had customers thinking they were getting 40% off with this app bc it wouldn’t change. I am so upset.. complete waste of my time. SAVE YOUR SELF & STAY AWAY!

Holistic Energy Flow
United States
About 6 hours using the app
Care Cart replied January 27, 2022

We apologize for the experience you have had with our app. Our customer success manager is reaching out to you via email and I can assure that our goal is your 100% satisfaction.

We'll make sure to turn this experience around, kindly help us to resolve this in order to help your business boost conversions.

June 12, 2023

Most unhelpful "Help Desk". Pretty sure it's just a chat bot with completely irrelevant answers to your questions. Do not waste your time if you are an entrepreneur with limited resources.

306 Fitness Repair & Sales
Canada
16 minutes using the app
January 20, 2024

Kicks INC.
Bulgaria
About 1 hour using the app
Care Cart replied January 22, 2024

Thanks for your review. We have noticed that you have already contacted our live 24/7 chat support and our support executive has responded to you via email. The issue that you mentioned has already been fixed. We apologize for this inconvenience. Can you please re-install the app again and let us know if the issue persists?