The customer service of stamped is always friendly and helpful, nevertheless, the program is unfortunately not recommended at some important points, I list them now: 1. The Pricing: Here on shopify you can't see that the prices depend on the order quantity of the store. For example, we are a store with low-priced products and now we are supposed to pay over $600 just because we get over an order quantity of 4000 pieces. These pricing scales by order quantity were not specified here in Shopify. 2. The Coding:
It is easily possible to redeem the points via social media without performing any action. e.g. a customer clicks on Facebook Share, but it does not share it, yet the points are credited to him. 3. The Design
The design in general is good, but as soon as you want e.g. the customer to be able to redeem his points in the checkout area, you have to pay over 2000 dollars for it (Shopify Plus).
In our case, the icon in the mobile device is also above the home button, so the customer can no longer click the home button, but that is one of the minor problems with this app. Overall:
The app itself is good, but the price is staggered according to order quantity, which is not well thought out, especially for smaller and medium-priced stores. In addition, customers get points without us as a store getting anything out of it. Unfortunately, we are not satisfied at all at the moment, too bad, because it lookspretty good at the beginning.
Thank you for your review & feedback! Please allow us to address some of the points you have brought up accordingly.
1. The Pricing: This is currently stated clearly in our website and dashboard pricing page. We will get our team to update it on the Shopify app listing as well.
2. The Coding: For the social actions, it would not be possible for Stamped.io to track whether the customer completes the action, as this is not allowed by the social apps. It is the same for any other reward apps. Most customers will follow through with the action once they click on the CTA button.
3. The Design: The ability to redeem rewards within the checkout page is a limitation imposed by Shopify, as it requires editing the checkout page template file and this is only available on Shopify plus stores. The same limitation is applied to the other reward apps without exception.
The icon on mobile device can be adjusted using CSS to prevent the overlap issue, which we have fixed accordingly for your store.
Our representative have reached out to you through email as well to provide further assistance with the setup of your account :)
Application is a little bit laggy. Not at all impressed with the app.
According to me, the app is VERY SLOW. I am now a bit worried about my store's overall performance. Moreover, I found that "Top Countries by Reviews" showing loading all the time in the dashboard section.
We have gathered some information and it seems that this review is suspected to be foul play by our competitors.
The store has been posting negative reviews of similar nature in other apps within Shopify. The support team have tried reaching out to the store via phone calls, messaging and email with no response.
We have contacted Shopify support to report on the possible abuse of the review system by the store.
Stamped.io's support team is available 24/7 to assist our users with any issues faced, please let write in to us through firstname.lastname@example.org and we will gladly assist you with the setup!
Downloaded what I thought was going to be a loyalty app. Got a customer reviews app instead. Talk about a bait & switch.
Hello Tipsy Hues,
Thank you for your review.
Stamped.io runs 2 apps currently: Reviews & UGC, Loyalty & Rewards.
You can actually downloaded our loyalty app, since our reviews app is a separate listing.
Our support team will be getting in contact with you to sort out the issue :)
This is confusing because I selected stamped io for reviews and the loyalty program downloaded. it would he helpful to have the actula program i wanted to install be installed.
Thank you for your review :)
Our apologies that you're facing issues with the installation, this usually happens when you already have the Reviews & UGC app installed and the browser is caching the old session.
Our engineers will reach out to assists with resolving this issue.