Reviews (137)
Refine
-
By rating
I switched to this app and the experience has been abysmal. In the last month I have had the following issues
1. Customers orders not synced to accounts
This took over 2 weeks to get a response to, despite it being a "known issue"
2. A pop up appears after checkout that I did not install and can not turn off. Support CAN NOT FIND THE CODE in my store to turn it off.
3. Rewards do not work. A Customer redeem rewards, they do not receive their coupon (via email or otherwise.) On the backend, I (nor support) can find their coupon...
TLDR: This app is not functional.
Be wary. Their review app is good, but this one is awful.
Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.
Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!
One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com
great support
Increible servicio al cliente. Me ayudaron de manera eficiente, rapida y muy amoroso Ben
Bad support.
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delays you experienced with our support. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention.
Regarding the challenges you faced with connecting the Klaviyo integration, I understand how frustrating it must have been, especially without prompt clarification and assistance from our team. Please accept our apologies for any inconvenience this may have caused you.
We are committed to ensuring that every customer interaction is met with the utmost care and efficiency, and it is clear that we fell short of this commitment in your case.
Furthermore, If there is anything else we can do to assist you or if you require further clarification regarding the Klaviyo integration or any other matter please don't hesitate to reach out.
Once again, I apologize for the inconvenience and frustration you experienced. We value your business and the opportunity to make things right. Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Hello PekoeTea Edinburgh team,
We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.
We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.
Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.
Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.
Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
Very helpful support team. They are always quick and responsive with my problems
Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.
Developers are very slow in fixing bugs. Not recommended for a paid app.
Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.
This app is so buggy it should be avoided.
UPDATE AFTER DEVELOPERS REPLY
===========================
No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.
Hello Unnie K-Shop Team,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.
Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.
We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.
If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.
Your partners in success,
All of us at Stamped