Reviews (331)

Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its features that manage local delivery and store pickup services. They appreciate its ease of use, customization options, and ability to handle complex delivery scenarios. The app's support team is noted for their efficiency and responsiveness. Merchants also value its seamless integration with Shopify and its affordability. It's described as a game-changer in streamlining operations and solving business problems.

May 31, 2020

A lot of bugs in this app and very complicated to make it work properly. It does conflict with a lot of other apps as well. The e-mail sent by Secomapp to the store is very basic and doesn't show discounts nor the cart total.

Shop Santé
Over 2 years using the app
December 16, 2017

We have just one store - so one pick-up dress - it works well.

Almost 3 years using the app
Amai replied June 28, 2019

Thanks for your review. We are happy to hear that it works well now. Is there still an issue that makes you still not satisfied completely? (Due to your 3 stars review) Please let us know so we can solve the problem for you.

September 3, 2018

We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick up and even free gifts app both paid and where so happy we found them ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install

27 days using the app
Amai replied July 14, 2019

We are sorry about your unsatisfied experience with our service.
The issue happens because your shop used custom ajax cart which conflicts with our Store Pickup app. Therefore, we needed time to edit our app to integrate with your shop.
We have fixed the problems with Store Pickup in your shop. You may have missed our mail. Please have a check again. We hope you understand. Thank you.

Edited January 10, 2022

There is some misunderstanding because of the email connection issue. The CS is polite and responsible.
In terms of usage, there are two problems pending fix:
1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

Hong Kong SAR
13 days using the app
Edited November 27, 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Mountain Madness Soap Co
United States
13 days using the app
Amai replied July 14, 2019

We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact

January 26, 2018

I'm hoping there is a way that if there is no location within 100 miles that we would only allow the the customer to have the items shipped. I tested out of the box and it doesn't offer this. We have about 100 locations where someone can pickup our products but don't necessarily have a driving location within 100 miles in some areas. I tried to do this with Zapiet and they couldn't do it either. Zapiet's doesn't even have the option to enter a zip code so you at least have that going for you. Maybe they can customize it but I like how yours has it out of the box. If you can customize or meet our requirements...I'll surely give you 5 stars.

United States
4 days using the app
Amai replied July 14, 2019

Thank you for your review. We will notice your suggestions and try our best to make this feature work on our upcoming versions. If you have any other problems during using Store Pickup, just reach out to us on, our team will take care of the rest.

September 18, 2017

Pretty easy to use, but has reverted back to default settings once.. Hopefully only the once! Also, needs to have more settings options - you can't offer more details to customers if needed (order confirmation, what to do next etc.). Otherwise, reasonably easy to use.

Back Bone Bmx
About 6 hours using the app
Amai replied July 14, 2019

Thank you for your review. We will notice your suggestions and try our best to work on a better version latterly. If you have any problems during using, just reach out to us on, our team will take care of the rest.

October 15, 2020

No blackout time options. Won’t work for you my business. Other than that everything looks great. Just too bad I require a blackout time

the grazer co.
United States
22 minutes using the app