Reviews (189)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

November 6, 2024

I had a excellent experience with support. I was having trouble getting the date and time picker to show up on my site. Support quickly helped me get it up and running. Very grateful for the ease of this app.

Sugar Plum Vegan--Plant Based Bakery
United States
5 months using the app
September 19, 2024

This app works well for our needs and support was brilliant over a few days. We needed help to reinstall it onto our new theme. Support also made some customisations for us. There are additional notes on the order page when there is a pick-up but it doesn't bother us.

Indie Boho
Australia
Over 1 year using the app
October 2, 2024

Ali helped through technical changes on how the app applied to my site. He understood my ask and promptly actioned it. I’m not a technical genius person and he made the process easily understandable.
Overall the app meets my needs for store pick up and delivery. Low app fees is a bonus too.

Chilly Paste Co. Inc.
Canada
6 months using the app
September 9, 2024

Genie Store Pickup is an excellent app with fantastic support! I've been using it for many years and recently added our second location and store. The level of support is outstanding—it's incredibly fast, and nothing is ever too much trouble for the team. If you need a reliable pickup option for your Shopify store, I highly recommend this app. It's been a game-changer for our business!

Sheffield Steelers
United Kingdom
11 months using the app
Edited November 28, 2024

great app and exactly what i was looking for! so happy this app is free. i ran into a small issue and requested a walk through via video and customer support helped me in less than an hour and resolved my issue the same day. so happy with the app and service!

UPDATE: had an issue where a customer purchased the store pickup (which is free) and wanted to make sure that wouldn't happen again. reached out to support who resolved the issue in less than an hour. amazing service!

ShadedbyShanell
United States
3 months using the app
October 17, 2024

Thank you from buybulkdtf.com - These guys helped me get this app set up per our requirements.

No problems with the app and its features thus far. Would recommend.

Buy Bulk DTF
United States
18 days using the app
July 31, 2024

Genie Store Pickup has been wonderful for our business, with 6 pickup locations it was important for us to be able to offer this to our customers. The app looks good integrated on our website and functions well. Best of all Ali and the team are so responsive - if we ever have any questions or want to change things (or have forgotten how to do it ourselves) they reply right away and get things done. Thank you for a great service.

Book Grocer
Australia
Over 3 years using the app
July 31, 2024

We needed to create a BOPIS service on our website where clients could choose between over a hundred locations. Genie helped us set this up through a very easy and intuitive interface.

Furthermore, we needed some custom code done for a specific feature on our website. I messaged Genie Support and have been going back and forth with Ali, Genie's owner, perfecting the custom code based on our needs. Ali is professional in his replies, reply time and always did his best to accomodate my many requests.

I heavily suggest working with Genie if you need a similar service implemented in your shop. Customer support is great and will give you clear and prompt replies.

Velec.ca
Canada
3 months using the app
November 9, 2024

Super simple to install, easy to use. Wish the colors for pickup vs shipping were different.

whitelionbaking.com
United States
11 days using the app
August 1, 2024

Great app and amazing customer service that is rarely found in this day and age.

Wordsmith Bakery
United States
Almost 3 years using the app