Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.
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So far so good! I got stuck, emailed them, and they were very fast to help and fix what had gone wrong
Thank you for your great feedback!
This is a very nice app and the service was great. They were very helpful, and even set the app up for us. Thank you!!
Thank you for your great feedback!!! It means a lot to us.
Tech support at Genie is terrific! We're new to Shopify and needed a complicated pickup schedule, so I had a lot of questions. They were very helpful and responsive, and the app worked very well for us for what we were trying to do. In the future, it would be great if we could pick and choose which items have mandatory pickup and which have mandatory shipping. We tried to do that so we could also offer items from a print-on-demand company, but couldn't do that combination. In any case, we are very pleased with the app!
Fantastic help from Ali in setup, very happy and only a day in using the app.
Have tested it and its very straightforward for customer ux and background admin.
Quick and responsive customer service, great all around app to make our in-person business ready for web
Thank you for your great feedback!!!
So far the customer service has been quick and efficient. This app helped customize to what I wanted in very little time.
Thank you for your great feedback!
I am using this app to help my traveling events business and they were SO responsive and helpful. I am so impressed by the service and easy to use technology!
Thank you for your great feedback!!! It means a lot to us.
I think this app helps some, but the information for pickup doesn't initially flow into the packing slip unless you request additional support (we use it to fulfill the orders), and the app uses tags to work, which clogs up the tags so I don't see what I need to see in the dashboard. It feels like the app creators need to go further to put the information - date and time from the customer - into something that we as the end-user can see and print out when dealing with the orders. I downloaded this app back in February of 2022, and the same thing happened then. I was hoping that there were changes from that time, but nope, it's the same.
Hi,
Thanks for your feedback. Most of the merchants don't need to show up pickup date/time on their packing slip. They only need to check what date/time the customer has selected. Or they want to see the pickup location the customer has selected. Still, we ask merchants if they want the pickup information on their packing slip, and if they want we add it for them. Shopify also doesn't allow the packing slip to be automatically updated. and none of the other similar apps does this. I hope you understand.
Thank you,
Ali
Recently installed the app to get our shopify store completed with in store pickup. I had a question and emailed in and quickly got a response with instructions on how to make the change. Very pleased.
Thank you so much for your review. We are here to help you 24/7 :)
Deinstallation did not work, still some remaing assets which are slowing down my page extremly. Waiting now for CS to help. --------------------------------------
Here Genie CS's update what to do:
"Please follow the following steps to make sure that everything is deleted out from your store: 1) Remove the {% include 'genie-store-pickup' %} line from your Layout > theme.liquid file.
2) Remove the line from your Sections > cart-template.liquid file.
3) Delete the Snipets > genie-store-pickup.liquid file.
4) Delete the Assets > genie-storepickup.scss file.
5) Delete the Assets > genie-storepickup.js file.
6) Delete the Assets > genie-storepickup-vender.js file.
7) Delete the Locales > en-GP.json file. Here is the guide as well that we have included in our application.
http://www.genieapps.xyz/store_pickup/faq#uninstall-app "
Hi,
I hope you are doing well. Our assets can not slow down any page because they are not used when the application has been uninstalled. As soon as the application gets uninstalled Shopify removes our access. That's why we are not able to delete any assets. The issue might be coming because of another code in your store. We can check your store for you that why it's getting slow.
Thank you
Ali