Reviews (190)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

April 23, 2020

Great free app. Support team is very helpful and quick to respond. Contacted several times, all were very positive experience.

FLOWER LANE
Ireland
27 days using the app
November 21, 2021

I am rating this app as 4 stars for now. Will change it to 5 stars once Ali adds a collection filter in "Exclude Products" or a "click all" feature when excluding products. Hard to do it per SKU when your site is multi-brand and pick-up is at your brick and mortar stores.

Shop in Style
Philippines
Over 1 year using the app
Genie1214 replied November 26, 2021

Thank you for your feedback!!! At the moment all merchants can exclude products from the pickup on a per-product basis. We are working on a feature from where merchants would be able to exclude on the basis of the collection as well. It would be available very soon.

October 26, 2022

I have two different pickup locations in one city, the app allows the customer to choose. The support is fantastic, Genie experts handled everything for me and answered all questions quickly. Thank you very much!

e.e.m. Naturkosmetik
Germany
20 days using the app
Genie1214 replied November 9, 2022

Thank you for your great feedback!!! It means a lot to us.

October 16, 2022

This app is an amazing addition to our website. Not only is it easy to install and use, the support is above and beyond what was expected.

Sha Patisserie
Australia
20 days using the app
Genie1214 replied October 16, 2022

Thank you for your great feedback !!! It means a lot to us.

October 12, 2023

My store has a main location and a location that is pickup only. I was struggling to find a way to accomplish this. I downloaded GenieApps and when I couldn’t quite figure out everything I emailed the developer and they went in and set things up for me. I have had several questions and they are very quick to respond and extremely helpful. I would definitely recommend giving them a try.Thanks GenieApps.

A Neat Boutique
United States
17 days using the app
September 19, 2022

Great app! Works well for the purpose we have for picking up cakes and for customers to be able to choose a pick up day and time. It took a while to get all the settings right as we had very special requests, but this was all resolved thanks to very helpful service. We are very grateful for this and we are so happy with everything!

VeGofika Göteborg
Sweden
15 days using the app
Genie1214 replied September 19, 2022

Thank you for your great feedback!!! It means a lot to us.

August 31, 2023

Ali is super responsive and very quick to help. I also asked for some added functionality and he was more than willing to help out with that as well. This app is really going to add true functionality for Pay and Collect function for my store

Venison Club
South Africa
13 days using the app
May 21, 2020

I love this app. The customer service team & founder were extremely helpful in customizing my pick up times/dates and more that suited my business perfectly. I highly recommend this app. Thanks again!!!

Side Yard Farm
United States
13 days using the app
Genie1214 replied May 21, 2020

Thank you for your great feedback

August 12, 2023

My store is a small online store based in rural Canada. For this reason it's important for me to offer free local pick up options in neighbouring communities. These pickup locations are business friends who have agreed to allow my store to use them for a pickup location. Unfortunately, Shopify didn't have a suitable option to accommodate this (I don't want to stock inventory in these locations). Genie App to the rescue. I'll say it isn't exactly perfect BUT it's about as perfect as it can get when using a work around option. I will also say the customer service Ali offers is excellent and addresses issues quickly.

If you are looking for a solution - give Genie app a shot.

Ink Drinker's Booktique
Canada
11 months using the app
June 7, 2023

Lovely App!!! With a verry good and fast support :-)
Thank you Ali for helping me out install the app.

DEKORPLATTE24
Germany
11 days using the app
Genie1214 replied July 18, 2023

Thank you for your great feedback!!! It means a lot to us.