Reviews (189)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing multiple pickup locations and enhancing customer service with flexible pickup options. It features an intuitive interface and customization capabilities, allowing for event location setups and blocking shipping rates for pickup-only items. The app supports the BOPIS model effectively and is noted for its reliability and responsive customer support, particularly from Ali, the owner. Support staff are praised for their ability to make custom code adjustments. Merchants also appreciate the ease of setup and integration, even in stores with customized themes or complex setups, enhancing shopping experiences and operational efficiency.

November 2, 2022

We're using the app to enable a local pickup in 8 location and it works very well. The developers helped us with our problem in less than one hour which is absolutely amazing! Thank you for this service.

Sophienhof Oldendorf
Germany
About 1 month using the app
Genie Apps replied November 9, 2022

Thank you for your great feedback!!! It means a lot to us.

March 31, 2021

A great app - allows us to have multiple pickup locations and only one inventory location. Ali was an awesome help getting it installed on our site - amazing customer service!!

Fire Sparks Creations
Canada
About 1 month using the app
Genie Apps replied April 2, 2021

Thank you for your great feedback!

September 18, 2023

Exactly what I was looking for. Ali was very helpful during set up. Thank you for everything and your continued support!

Dancewear Online
Canada
About 1 month using the app
April 16, 2020

I recently downloaded this app because I need something for my customers so they didn't have to purchase shipping if they didn't need it. I was constantly refunding shipping and that's not fair to the customer. I love how simple this app was to download and it gives you a step by step guide on how to install, the best part was it was FREE!! Thank you :)

Drayer's Dazzling Designs
United States
About 1 month using the app
Genie Apps replied April 16, 2020

Thank you so much for your review. We really appreciate your feedback.

May 19, 2020

Im really pleased with the help I got when I tried Store Pickup by Genie Apps.
Super service from the developers! Thanks guys!

Floby Överskottslager AB
Sweden
About 1 month using the app
Genie Apps replied May 21, 2020

Thank you for your great feedback

August 24, 2023

We were actually using another app for pickups but it does not have the flexibility like the Genie Store Pickup app. The app is very well thought off, and the developer is very helpful. It was easy to navigate and very good app to use.

Tong Ah Cake House Sdn. Bhd.
Malaysia
About 1 month using the app
January 7, 2021

I added this app to help me deal with pickup dates and times and it works pretty well so far. And the support team help me solved my back and front issues very quick.
Thanks a lot !

Dandîne
France
29 days using the app
Genie Apps replied January 17, 2021

Thank you for your great feedback!

January 19, 2021

Customer Support is OUTSTANDING! So SO Helpful. They fixed my user error problems and told me how to fix it myself in the future (I asked!) We have multiple location inventory that can be used with multiple location pick up. It has time slots for pick up, and preparation times - Example- we do NEXT DAY LOCAL PICK UP at Either Location... You can do this with this App (just adjust your preparation time!). You can also black out the days in which your shop is closed.
There is a Store Pick Up button that appears in your shop. You can set up confirmation emails as well - especially with multiple location options- this is so helpful.
It will not mess with your fullfillment options. It's either Fullfilled or Unfullfilled. (There is no "ready for pick-up" so you don't have to worry about the extra step- if you're into that sort of thing)
Also you can't beat their price for what their app does.
I just can't express how amazed I am with their service. HIGHLY RECOMMEND.
This is a True Review. Not Paid or Offered "Free Gifts"
They legit.

Mo Coyotes Made
United States
29 days using the app
Genie Apps replied January 20, 2021

Really thanks for your great feedback!

April 23, 2020

Great free app. Support team is very helpful and quick to respond. Contacted several times, all were very positive experience.

FLOWER LANE
Ireland
27 days using the app
November 21, 2021

I am rating this app as 4 stars for now. Will change it to 5 stars once Ali adds a collection filter in "Exclude Products" or a "click all" feature when excluding products. Hard to do it per SKU when your site is multi-brand and pick-up is at your brick and mortar stores.

Shop in Style
Philippines
Over 1 year using the app
Genie Apps replied November 26, 2021

Thank you for your feedback!!! At the moment all merchants can exclude products from the pickup on a per-product basis. We are working on a feature from where merchants would be able to exclude on the basis of the collection as well. It would be available very soon.