Recharge Subscriptions App

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.

For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.

The app is incredibly user-friendly, and managing recurring orders is effortless.

Highly recommend for any business looking to boost their subscription model!

Customer support is always very friendly and helpful

Great features and excellent customer support!

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end.

I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with.

Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.

Very helpful and took charge to immediately solve my issue.

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

Muito bom atendimento!

Appreciate the customer support being speedy!