Reviews (2,168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for streamlining subscription management and enhancing customer retention. It's praised for scaling programs, improving loyalty with referral features, and offering cross-sell and up-sell modules. Seamless integration with platforms like Klaviyo is appreciated. The app is easy to use, effective for complex migrations, and offers straightforward customization. Customer support is frequently highlighted as responsive and knowledgeable, often exceeding expectations to resolve issues.
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The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.
Thank you for sharing this feedback. I’m sorry to hear that the cost has felt out of reach for your business.
Our team is continually evaluating how our plans serve businesses of different sizes so we appreciate your feedback. We want our platform to support growth without becoming a burden.
Our Services Team has reached out directly so we can learn more about your situation and talk through any options that might help in the meantime. We’d also like to make sure you have the clearest picture of available resources so you can choose the path that fits your business best.
Thank you again for sharing your perspective. Your feedback matters to us.
- Ty Bailey | VP of Services
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you.
Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent.
Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward.
Thank you again for the candid feedback. We’re committed to helping you get this sorted.
- Ty Bailey | VP of Services
I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).
Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.
Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.
I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.
I'm truly disappointed, and very sad after being a loyal customer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. I will make sure my team follows up with your email to provide any further assistance you may require during this transition.
- Ty Bailey | VP of Services
Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me.
I like the product but customer service seems to be going down which is frustrating.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
I was happy with ReCharge and I would continue with them but their price increasing to 99$ per month coming into effect in the new year is ridiculous. Sadly no options for smaller businesses and this simply seems like an attempt to increase their revenues. I look forward to switching to a competitor that is more reasonable and fair for smaller businesses. What an inconvenience!
We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up.
The email for the price increase justified this with the addition of new features - OK, that seemed fine.
The new features are at an EXTRA cost.
I'm not sure what happened with this company but i feel this is unjustified.
Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible.
I will be leaving recharge very soon which is sad due to the great service i used to receive.
I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid.
If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.
Thank you for taking the time to provide us with your feedback on our product. Your insight has been passed along to the appropriate teams for future consideration in how we can continue to improve.
- Ty | VP of Services
Pros:
- Responsive customer support (thanks Thomas)
- Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice
Cons:
- Expensive
- Poor documentation
- Clunky, slow and ugly UI for front end and backend users
Use something else, there are apps out there that are as good but don't cost the world.
Thank you for taking the time to leave a review with your feedback. I will be bringing your points up to my team for future consideration in the advancement of our product.
- Ty Bailey | VP of Services
It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.
Thank you for your feedback. We aim to be the best platform to help merchants maximize the value of their customers, and feedback like yours ensures we are providing the best solutions on the market.
We’re sorry to hear you had trouble with your migration & tool accessibility. We have brought this to the attention of our team and will investigate further.
- Ty | VP of Services
We use the app since 9 months and run close to $100k per month over it. Technical support is very good. However, very disappointed with the way Recharge handles key account management. We have contacted account exec several times. No / hardly no answer. We complained. No answer. We requested change of account exec. No answer.
