Reviews (1,947)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

January 27, 2025

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.

Custom Coffees
Australia
Over 4 years using the app
Recharge replied February 4, 2025

We really appreciate your feedback!

- Ty Bailey | VP of Services

January 23, 2025

Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.

Eight Saints
United States
Over 4 years using the app
Recharge replied February 4, 2025

We appreciate you taking the time to leave your feedback!

- Ty Bailey | VP of Services

February 6, 2025

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

Airinum
Sweden
Over 3 years using the app
Recharge replied February 11, 2025

We appreciate your feedback.

- Ty Bailey | VP of Services

February 20, 2025

Customer service through live chat is relatively responsive and depending on the issue they are able to find a solution during the chat. If not, they make it clear they will follow up via email once the problem is solved.

As a small business, the biggest gripe I have with Recharge is the cost. If there was some kind of tiered pricing based on subscriptions processed per month, it would make ...

Shimmerwood Beverages
United States
Almost 3 years using the app
February 19, 2025

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.

NCS Colour
Sweden
Over 1 year using the app
November 22, 2024

Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.

The Locked Library
United Kingdom
Over 2 years using the app
Recharge replied November 25, 2024

We appreciate the review!

- Ty Bailey | VP of Services

October 2, 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the ...

Carabello Coffee
United States
About 7 years using the app
Recharge replied October 21, 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

September 2, 2024

App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).

SofidelShop
Italy
About 5 years using the app
Recharge replied September 16, 2024

Thank you for your review!

- Ty Bailey | VP of Services

August 13, 2024

Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.

Dushi Australia
Australia
Over 5 years using the app
Recharge replied August 26, 2024

Thank you for your review.

- Ty Bailey | VP of Services

August 1, 2024

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above ...

Bolt Coffee Subscriptions
United States
Over 5 years using the app
Recharge replied August 5, 2024

We appreciate you taking the time to leave a review and feedback!

- Ty Bailey | VP of Services