Reviews (1,916)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.
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I have utilized ReCharge at two different companies now, both with major success. The software itself is simple, straightforward, and able to really open up a major revenue channel if utilized and executed properly. My only suggestion would be to add more customization options for customers and on the backend for developers. For example - we have a minimum 90-day commitment which works well for us, but the only way to prevent a customer from stretching out a 90-day commitment to a much longer period is to not offer the ability for them to edit at all and email our team. It would be great if you could add commitment terms that unlock customization abilities for subscribers automatically.
ReCharge is great. What's even better is their customer support when you run into an issue. Isidora had a solution for every problem I brought to her. If there wasn't a solution, she forwarded it on as a suggestion to the product team. Definitely appreciate the level of support for an integrated app like ReCharge.
We have been using this app for more than a year now and are very happy with it. When you need support, provide as much information as you can. The first rep we encountered wasn't as knowledgeable but another rep stepped in and provided a solution.
Damien R was very helpful and so efficient! We needed a shipping charge updated for existing subscribers and the request was resolved quickly and painlessly! Thank you!
The launch team is amazing, and it's a breeze to set up and work on the back end.
I am really happy with my decision to use Recharge as my subscription app.
Some of the best customer services that is out there, they helped me migrate from another subscription app!
Alicia J was wonderful helping us urgently update some subscription charges! They are always so responsive - account management and customer service are top notch!
ReCharge has been a great app for our 'subscribe and save' program. Also, their customer support is super helpful! :)
I used to use Bold back in the day but since transitioning to Recharge, things have been much smoother. The app is constantly improving and the customer support has been amazing.
Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!